We are seeking a talented individual to join our Business and Client Services (BCS) team at Mercer. This role will be based in Chicago, IL; Minneapolis, MN; St. Louis, MO; Columbus, OH; Pittsburgh, PA; Dallas, TX; Houston, TX or Urbandale, IA office and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.
As the Office Admin Manager, you will manage the integration of newly hired Office Admins into the workflow of the team. While overseeing services to ensure the efficient functioning of business support services and ensure compliance with established corporate standards.
We will count on you to:
- Assume the role of Office Admin for the designated office
- Coordinate the training schedule of new team members and help to integrate new members into the team.
- Manage workflow coordination for the team; sending out coverage notes to organize coverage as appropriate; delegate overflow work.
- Conduct mid- and year-end reviews for the assigned Office Admins in partnership with the Office Leader to facilitate staff development.
- Provide coaching to Office Admins to help them achieve their goals, improve performance, and develop new skills.
- Provide clear guidance to Office Admins regarding performance issues including conducting and enforcing disciplinary processes to enhance productivity and quality.
What you need to have:
- 5+ years of corporate administrative experience in a people manager capacity
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to coordinate and manage workflows effectively
- Experience in training and onboarding new team members
- Proven ability to provide coaching and development support
- Skilled in conducting performance reviews and providing constructive feedback
What makes you stand out?
- Ability to address performance issues and enforce disciplinary processes professionally
- Strong organizational and time management skills
- Knowledge of corporate standards and compliance requirements
- Problem-solving mindset with a focus on operational efficiency
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries.
Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity.
Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics.
Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people.
Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society.
Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.