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The Role
Prepare ocean freight quotations, manage FCL and LCL shipments from booking through delivery, coordinate carriers and logistics partners, monitor costs and profitability, resolve operational issues, and support customers and sales teams. The role also tracks performance metrics, negotiates rates, improves processes, and provides market insights. Candidates need at least five years of ocean freight forwarding experience and fluency in German and English.
Summary Generated by Built In
What You Can Expect:
Ocean Freight Pricing & Commercial Support
- Prepare competitive quotations for FCL and LCL shipments, ensuring accurate pricing and commercially viable solutions.
- Work closely with Sales to support spot quotations, tenders and key account opportunities.
- Monitor freight rates, local charges, market conditions and carrier availability to maintain competitive pricing.
- Support local rate negotiations and collaborate with the Cluster Product Manager on procurement and carrier strategies.
Shipment Management & Operations
- Manage Ocean Freight shipments end-to-end, from booking confirmation to final delivery and file closure.
- Coordinate with shipping lines, carriers, trucking and rail providers, terminals and customs partners.
- Ensure accurate shipment documentation, operational data and timely invoicing.
- Proactively monitor shipments, resolve operational issues and keep customers informed throughout the process.
- Support customer claims and ensure effective resolution of service-related issues.
Profitability & Performance
- Monitor shipment costs, margins and profitability, identifying opportunities for improvement.
- Track quotation success rates, conversion ratios and other key performance indicators.
- Analyse pricing trends and operational performance to support more competitive and profitable solutions.
- Identify opportunities to improve processes, service quality and customer satisfaction.
Customer & Stakeholder Collaboration
- Build strong working relationships with customers, carriers and local service providers.
- Collaborate with Sales, Product and Operations teams to ensure a smooth transition from quotation to shipment execution.
- Share market insights and recommendations to support business development and continuous improvement.
What You Bring:
- At least 5 years of experience in Ocean Freight forwarding, ideally combining pricing, operations or product management responsibilities.
- Strong knowledge of FCL and LCL shipments, carrier structures, freight rates and local logistics costs.
- Experience preparing quotations, coordinating shipments and working with shipping lines and transport providers.
- A commercial mindset with a strong focus on profitability, service quality and customer satisfaction.
- Strong analytical, problem-solving and negotiation skills.
- Ability to work independently, prioritize effectively and manage multiple requests in a dynamic environment.
- Excellent communication and stakeholder management skills.
- Fluency in both German (C1 or native) and English is required, with strong written and verbal communication skills in both languages.
Skills Required
- At least 5 years of experience in ocean freight forwarding
- Strong knowledge of FCL and LCL shipments, carrier structures, freight rates, and local logistics costs
- Experience preparing quotations and coordinating shipments with shipping lines and transport providers
- Commercial mindset focused on profitability, service quality, and customer satisfaction
- Strong analytical, problem-solving, and negotiation skills
- Ability to work independently, prioritize effectively, and manage multiple requests
- Excellent communication and stakeholder management skills
- Fluency in German at C1 or native level
- Fluency in English with strong written and verbal communication skills
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The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
