C.H. Robinson is looking for a Ocean Import Supervisor to join our team in Milan. In this role, you will lead a team of operations specialists and bring strong expertise in ocean import processes.
As Supervisor, you will manage daily workflows, guide and coach your team, and step in hands‑on when needed to ensure smooth and accurate execution of ocean import tasks. You will help solve operational issues, support your team with complex cases, and make sure our services are compliant, reliable, and delivered with high quality from start to finish.
This position is ideal for someone who enjoys working with people, knows ocean import operations inside out, and is comfortable being both a leader and an active part of the daily work when needed. You will play a key role in keeping our operations efficient and supporting our partners with excellent service.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Set clear expectations for the team, assign work, and monitor daily results.
Provide regular coaching to ensure quality, productivity, and strong service levels.
Participate in hiring, onboarding, and developing a diverse and skilled team.
Encourage employee feedback and create an open, inclusive, and supportive team culture.
Support the adoption of new tools, systems, and processes and help manage change.
Optimize daily workflow and identify opportunities to improve processes.
Act as the escalation point for operational issues and handle problem resolution.
Ensure the team follows all internal procedures, customer SOPs, and compliance requirements.
Build strong relationships with internal partners and keep them informed of performance and changes.
Step in to perform operational export tasks when needed and support peers if required.
Prepare performance reports and follow up on actions to improve service, cost, and quality
QUALIFICATIONS
Required:
Bachelor’s or Master’s degree in Business, Logistics, or a related field
At least 5 years of experience in ocean import operations within a freight forwarding environment
Minimum 3 years of experience leading and managing teams
Fluent in Italian and English, both written and spoken
Preferred:
Strong background in logistics operations
Demonstrated success collaborating on cross-functional projects and initiatives
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Skilled in building, managing, and nurturing team-oriented environments
Promotes a collaborative, adaptable communication and teamwork style
Excellent written and verbal communication skills, with the ability to engage both internal and external stakeholders
Strong understanding of performance and financial metrics
Effective decision-maker with proven problem-solving and conflict resolution abilities; adept at prioritizing daily responsibilities
Embraces change and consistently applies a continuous improvement mindset
Values a diverse and inclusive work environment
WHAT WE OFFER:
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms
Comprehensive benefits, including competitive salary and company performance-based bonuses.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Skills Required
- Bachelor's or Master's degree in Business, Logistics, or a related field
- At least 5 years of experience in ocean import operations within a freight forwarding environment
- Minimum 3 years of experience leading and managing teams
- Fluent in Italian and English, both written and spoken
C.H. Robinson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about C.H. Robinson and has not been reviewed or approved by C.H. Robinson.
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Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health coverage is offered alongside FSAs and employer HSA contributions. Feedback suggests health coverage is often viewed as strong and supportive of wellbeing.
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Retirement Support — A 401(k) with a dollar-for-dollar company match and an Employee Stock Purchase Plan strengthen long-term financial security. Additional offerings like performance bonuses and charitable matching further bolster the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, sick time, volunteer time, and role-based FTO/PTO structures provide multiple avenues for rest and flexibility. Feedback suggests generous PTO and work-from-home options are valued by many employees.
C.H. Robinson Insights
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
