The Role
Coordinate end-to-end ocean import shipments, manage documentation (BOLs, delivery orders, PODs, invoices), communicate with carriers/agents/brokers, monitor milestones, resolve exceptions and claims, arrange inland transport, reconcile invoices and billing, maintain shipment records, and support continuous operational improvements.
Summary Generated by Built In
What You Can Expect:
- Coordinate end-to-end ocean import shipments, ensuring timely execution from arrival through final delivery.
- Communicate proactively with customers, overseas agents, ocean carriers, customs brokers, truckers, and internal teams to ensure the seamless movement of freight.
- Prepare and distribute pre-alerts, shipment updates, arrival notices, status reports, and other import documentation.
- Monitor shipment milestones, resolve delays or service issues, and provide customers with accurate, timely updates throughout the shipment lifecycle.
- Prepare, review, and issue Bills of Lading, delivery orders, Proofs of Delivery (PODs), invoices, and other shipping documentation with a high degree of accuracy.
- Coordinate cargo pickups, inland transportation, and final delivery while ensuring customer requirements and service commitments are met.
- Negotiate competitive rates with carriers and logistics providers while supporting customer quotations as required.
- Review carrier and vendor invoices, reconcile shipment costs, approve payments, and ensure timely customer billing.
- Manage shipment files, pending charges, profit share requests, and financial records in accordance with company procedures.
- Handle shipment exceptions, claims, and operational issues by identifying practical solutions and coordinating with all relevant stakeholders.
- Maintain accurate shipment records, client reports, and operational data within the transportation management system.
- Collaborate with internal departments and international partners to deliver exceptional customer service and continuously improve operational performance.
- Perform other duties and special projects as assigned.
What You Bring:
- 3+ years of experience in ocean freight forwarding, with a strong focus on import operations.
- Proven experience managing end-to-end ocean import shipments within a freight forwarding environment.
- Solid understanding of ocean transportation processes, shipping documentation, Incoterms, and international trade regulations.
- Experience coordinating with ocean carriers, overseas agents, customs brokers, trucking providers, and other third-party logistics partners.
- Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field, or an equivalent combination of education and experience.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook; experience with freight forwarding or transportation management systems is considered an asset.
- Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
- Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
- Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.
- Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
- A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.
Skills Required
- 3+ years of experience in ocean freight forwarding with focus on import operations
- Proven experience managing end-to-end ocean import shipments in a freight forwarding environment
- Solid understanding of ocean transportation processes, shipping documentation, Incoterms, and international trade regulations
- Experience coordinating with ocean carriers, overseas agents, customs brokers, and trucking providers
- Bachelor's degree in Supply Chain Management, Logistics, Business, or equivalent combination of education and experience
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Experience with freight forwarding or transportation management systems
- Excellent communication and customer service skills
- Strong organizational and time management skills; ability to prioritize multiple shipments
- Exceptional attention to detail and accuracy for documentation and recordkeeping
- Proactive, team-oriented mindset with strong problem-solving skills
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The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
