The Role
Coordinate LCL ocean export bookings and customer requests, manage inland pickups and transportation agreements, liaise with overseas offices/agents for approvals, troubleshoot between customers and agents, and ensure shipments comply with U.S. export laws and regulations. Provide customer service and operational support within a fast-paced, multi-time-zone environment.
Summary Generated by Built In
As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)
Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our ATL branch located in College Park, GA for an experienced Ocean Export LCL Coordinator.
We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of a team effort. The candidate should also possess the ability to ‘think outside the box’, and think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.
Key Responsibilities
- Assist customer requests for assistance in bookings, quotes, pickups, and general transportation-related questions.
- Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
- Reach out to overseas offices and agents for hazardous and other required approvals.
- Troubleshooting between customers and Shipco/Agent offices.
- Ensure that shipments processed comply with the laws and regulations governing the US Export Industry
- Other duties as assigned.
Skills, Knowledge and Expertise
- Minimum 1-3 years’ experience in LCL ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
- Knowledgeable in all aspects of export customer service and/or operations.
- Strong data entry skills required.
- Excellent verbal and written communication skills, excellent organization skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
- Resourceful and out-of-the-box thinking.
- Relies on pre-established guidelines.
Benefits
We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.
We offer medical, dental, life, and vision insurance, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.
We offer medical, dental, life, and vision insurance, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.
Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- 1-3 years experience in LCL ocean export customer service and/or operations
- Experience with NVOCC preferred (VOCC or freight forwarder considered)
- Knowledgeable in all aspects of export customer service and/or operations
- Strong data entry skills
- Excellent verbal and written communication skills
- Excellent organization skills and attention to detail
- Aptitude for a fast-paced, multi-tasking, customer service–minded environment
- Resourceful, able to think outside the box
- Familiarity with U.S. export laws and regulations governing exports
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
