Ocean Customer Experience Specialist

Posted Yesterday
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400708, Airoli, Maharashtra, IND
In-Office
Junior
Logistics • Transportation
The Role
Manage post-onboarding customer experience activities, including customer channel management, case management, onboarding, relationship management, contract administration, and dispute resolution. The role also supports administrative and operational tasks, resolves routine issues independently within established guidelines, and escalates complex matters when needed. Candidates must be graduates with at least two years of experience, excellent communication skills, German proficiency at B2 level, MS Office knowledge, and European shift availability.
Summary Generated by Built In

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

 

You will be responsible for:

  • Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

  • Customer channel management

  • Case Management

  • Customer onboarding and relationship management

  • Contract and dispute management and more

Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

 

Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream

 

Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.

 

Having knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

This job requires limited job and business knowledge at the time of hiring.

 

We are looking for:

Any Graduate with minimum 2 years of experience.

Excellent oral and written communication skills (mandatory)

German Language Expert with minimum B2 Level certification (mandatory)

Good at MS Office skills

The desired candidate should be comfortable working in European shift

 

What We Offer:

  • Impact: Your work directly contributes to the success of our global operations.

  • Opportunity: Ample opportunities for professional and personal growth.

  • Innovation: Join a forward-thinking team embracing cutting-edge technologies.

  • Global Exposure: Collaborate with diverse colleagues in an international business environment.

  • Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected]. 

Skills Required

  • Any graduate degree
  • Minimum 2 years of experience
  • Excellent oral and written communication skills
  • German language proficiency with minimum B2 certification
  • MS Office skills
  • Availability to work European shifts

A.P. Moller - Maersk Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.

  • Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
  • Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
  • Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.

A.P. Moller - Maersk Insights

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The Company
HQ: Copenhagen
58,338 Employees

What We Do

A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.

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