Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Preferred Qualification:
- Minimum 2 years of work experience, preferably in an international call center environment.
- Experience handling customer interactions over the phone and providing effective customer support.
- Strong communication and problem-solving skills with a customer-centric approach.
You will be responsible to:
- Handle a high volume of incoming calls, emails, and other communication channels related to Maersk's services and inquiries.
- Provide accurate and reliable information to customers regarding Maersk's products, services, processes, pricing, and delivery times.
- Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction.
- Collaborate with internal teams, such as sales, logistics, and operations, to coordinate and resolve customer requests or concerns.
- Accurately record customer interactions and transaction details in the designated Cloud Telephony System.
- Continuously develop and maintain a comprehensive understanding of Maersk's offerings, services, and processes to provide up-to-date and precise information to customers.
- Identify opportunities to upsell and cross-sell Maersk's additional services and products to customers.
- Provide feedback and suggestions for process improvements based on customer interactions and challenges faced during daily operations.
- Adhere to established calling standards, including quality assurance measures, call handling protocols, and service level agreements (SLAs).
- Meet individual and team performance targets, including call handling metrics, customer satisfaction ratings, and sales targets.
What We Offer:
- Impact: Your work directly contributes to the success of our global operations.
- Opportunity: Ample opportunities for professional and personal growth.
- Innovation: Join a forward-thinking team embracing cutting-edge technologies.
- Global Exposure: Collaborate with diverse colleagues in an international business environment.
- Work-Life Balance: We value work-life balance and offer flexible working arrangements.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Minimum 2 years of work experience, preferably in an international call center environment
- Experience handling customer interactions over the phone and providing effective customer support
- Strong communication and problem-solving skills with a customer-centric approach
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
