WinnCompanies
Occupancy Specialist I (Chapel Run Apartments)
The Role
WinnCompanies is looking for a Occupancy Specialist I to join our team at Chapel Run Apartments, a 176-unit residential community located in Decatur, GA.
In this role, you will be responsible for assisting the Property Manager with the initial, interim and annual tenant recertifications at the property or properties. You will also provide outstanding service to customers, residents, and clients.
Please note that this is a part-time position, which will work up to 25 hours per week.
Responsibilities
- Process initial, interim and annual recertifications. This includes: Notifying residents of their impending recertifications using notices supplied by Property Management Software.
- Conduct the recertification interviews with residents.
- Review each recertification to ensure that all checklist items are complete.
- Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
- Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only).
- Complete the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. This includes having the resident sign all applicable paperwork.
- Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
- Ensure all information is accurate and entered in the Property Management Software; Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
- Assist the Property Management staff with all facets of the move-in process.
- Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
- Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
- Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
- Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
- Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
- Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
- Assist Property Management with PBA, Project Based Section 8 or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).
- Perform special assignments as needed.
Requirements
- High school diploma or GED equivalent.
- Minimum of 1-3 years of experience in affordable housing and customer service.
- A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Proficiency in Microsoft Office applications.
- Solid organizational and administrative skills.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- Superb attention to detail.
- Ability to consistently meet required deadlines and follow schedules.
Preferred Qualifications
- Associate's degree.
- Experience with Yardi or RealPage property management software.
- SHCM certification.
- Certified Occupancy Specialist (COS) certification.
- Certified Professional of Occupancy (CPO) certification.
About Us
With 4,300+ team members working across 600+ locations in 27 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.
Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
WinnCompanies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WinnCompanies and has not been reviewed or approved by WinnCompanies.
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Leave & Time Off Breadth — PTO/ATO, front‑loaded sick time, an observed holiday list that includes MLK Day and Juneteenth, and a paid Day of Service indicate broad time‑off coverage. These elements, alongside references to a generous accrued time‑off plan, contribute meaningful flexibility.
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Healthcare Strength — Multiple medical, dental, and vision plan options are offered, including an HSA‑eligible plan with company HSA funding. Company‑paid basic life insurance and long‑term disability further strengthen the health and protection package.
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Wellbeing & Lifestyle Benefits — Support resources such as an Employee Assistance Program, an employee relief fund, and PerkSpot discounts add lifestyle value. Extras like referral bonuses, travel assistance, and service anniversary awards round out the package.
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The Company
What We Do
At WinnCompanies, we turn housing into homes. As a leader in property development and management, we’re creating a challenging, fast-paced workplace where teamwork, innovation and mutual respect are both valued and rewarded. We believe the relationships we build with each other are just as important as the work we do. Explore your passion within one of our three business units – WinnDevelopment, WinnResidential and WinnMilitary. Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your expertise, your work will impact people who are more than just residents to us. They’re individuals, families and heroes. Founded in 1971, we are committed to enhancing the lives of our communities. We fund college scholarships for residents; host community service and volunteer activities and more. Come join our 3,800 team members in making a difference in your local community. With more than 600 sites in 23 states and D.C., there’s a place here for you to grow your career.
