Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.
Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.
Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.
Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.
Here, your scope will know no boundaries;
So join us and dare to make an impact on the world!
Job DescriptionWe are seeking an experienced and passionate Observability Engineer to join our team in Thailand. The ideal candidate will be responsible for the end-to-end management of our observability platforms, ensuring optimal visibility into our systems and applications.
Key responsibilities
- Splunk Platform Management: Develop, maintain, and optimize Splunk Observability Cloud and Splunk Cloud platforms for log management.
- Data Ingestion: Deploy and configure OpenTelemetry Collectors for metrics and traces collection, as well as Splunk forwarders for log ingestion.
- User Support and Training: Provide user support and conduct training sessions to promote good observability practices and maximize the value derived from Splunk solutions.
- Compliance and Security: Ensure that our observability systems and practices comply with PCI DSS regulations.
- Development and Integration: Design and develop Python applications, add-ons, or custom integrations to extend Splunk Observability capabilities.
- Expertise and Tech Watch: Act as a Subject Matter Expert (SME) on observability topics, proposing complementary solutions (e.g., ELK, Grafana) when appropriate.
Collaboration and Key Interactions:
- Cross-Functional Team Collaboration: Work closely with various internal teams to integrate data sources, build relevant dashboards, configure effective detectors, and set up alerts.
- Bachelor's or Master's degree in Computer Science, Software Engineering or related field
- At least 5-7 years of experience in observability or monitoring engineering.
- Splunk O11y Cloud Certified Metrics User certification is a plus.
- Splunk Cloud Certified Architect certification is a plus.
- Proven experience with Splunk Observability Cloud (including Infra Monitoring, APM, Log Observer) and Splunk Cloud Log.
- Proficiency in OpenTelemetry Collector deployment & configuration.
- Familiarity with alternative observability tools such as ELK Stack, Grafana, and Prometheus.
- Experience with AWS cloud services, particularly in logging and storage.
- Strong knowledge of Linux operating systems in both on-premise and cloud environments.
Technical expertise:
- Splunk Enterprise Cloud, AWS Cloud, Linux, Gitlab, Jira/Confluence, ServiceNow
Additional Information
- This position is based in Bangkok
The role involves global collaboration, requiring flexibility to accommodate time zone differences.
Skills Required
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
- At least 5-7 years of experience in observability or monitoring engineering
- Proven experience with Splunk Observability Cloud, including Infrastructure Monitoring, APM, Log Observer, and Splunk Cloud Log
- Proficiency deploying and configuring OpenTelemetry Collectors
- Familiarity with ELK Stack, Grafana, and Prometheus
- Experience with AWS cloud services, particularly logging and storage
- Strong knowledge of Linux operating systems in on-premise and cloud environments
- Splunk O11y Cloud Certified Metrics User certification
- Splunk Cloud Certified Architect certification
What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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