Observability Analyst
Location: Bangalore or Pune
Department: Data, Technology & Security
We’re seeking an experienced and proactive Observability Analyst - (Level 2) to join Procore’s Data, Technology & Security team in our Bangalore or Pune office. In this role, you’ll play a critical part in enhancing our monitoring and observability practices across global IT and business systems. You will work closely with engineering, network, and application teams to ensure performance, reliability, and transparency across our enterprise platforms.
Reporting to the Director of End User Services & ITSM, Ganesh Annaswamy, you'll use your technical, analytical, and troubleshooting skills to maintain our IT services. Your contributions will be integral to our incident handling processes and overall team success.
What You’ll Do
Monitoring, Automation & Optimization
- Design, implement, and maintain advanced monitoring and alerting solutions for cloud infrastructure, networks, and enterprise SaaS platforms (Workday, Salesforce, NetSuite, etc.)
- Build and optimize dashboards to provide actionable insights into system health and performance
- Automate repetitive monitoring tasks using scripts or API integrations (Python, PowerShell, or equivalent)
- Continuously improve alert thresholds, correlation rules, and incident triage logic to reduce noise and improve detection accuracy
Incident Management & Root Cause Analysis
- Act as the second line of defense for complex performance incidents, collaborating with Cloud, Network, and Application teams for resolution
- Lead post-incident reviews and contribute to problem management processes
- Develop and implement monitoring enhancements to prevent recurrence of major incidents
- Provide mentorship and technical guidance to Level 1 Observability Associates
Performance Analysis & Continuous Improvement
- Conduct trend analysis on performance metrics and system logs to identify potential bottlenecks and capacity issues
- Partner with service owners and technical SMEs to improve observability coverage and service reliability
- Propose and implement metric-based service-level indicators (SLIs) and service-level objectives (SLOs)
- Evaluate and onboard new observability tools or features to enhance monitoring maturity
Documentation & Knowledge Sharing
- Maintain up-to-date runbooks, SOPs, and architecture diagrams for observability systems
- Develop internal knowledge articles and training materials for cross-functional teams
- Contribute to continuous service improvement (CSI) initiatives within the ITSM framework
What We’re Looking For
- Education:
Bachelor’s degree in computer science, IT, or related discipline (or equivalent professional experience).
- Experience:
5+ years of experience in IT Operations, NOC, or Observability roles, with at least 2 years in a Level 2 capacity.
Demonstrated experience managing observability for hybrid (cloud/on-premises) environments
- Technical Skills:
- Proficiency with monitoring and observability tools: Prometheus, Grafana, Datadog, New Relic, Splunk, ELK, or similar.
- Strong understanding of networking, cloud infrastructure (AWS/Azure/GCP), and SaaS application monitoring.
- Familiarity with APM (Application Performance Monitoring) and synthetic monitoring.
- Scripting knowledge in Python, PowerShell, or Bash for automation and data processing.
- Experience integrating observability tools with incident management systems (ServiceNow, Jira, PagerDuty, Opsgenie).
- Problem-Solving:
- Strong analytical and troubleshooting abilities
- Ability to prioritize and manage tasks in a fast-paced environment
- Professionalism:
- Excellent analytical and problem-solving skills with a proactive mindset
- Strong communication skills with the ability to convey technical insights to non-technical stakeholders
- Proven ability to operate in a fast-paced, 24x5 global support environment
- Working knowledge of ITIL/ITSM processes (Incident, Change, and Problem Management)
- Collaboration:
- Ability to work cross-functionally to identify trends and improve IT services
- Work Environment:
- Willingness to work in a 24x5 support environment
Skills Required
- Bachelor's degree in computer science, IT, or related discipline
- 5+ years of experience in IT Operations, NOC, or Observability roles
- 2 years in a Level 2 capacity
- Demonstrated experience managing observability for hybrid environments
- Proficiency with monitoring and observability tools
- Strong understanding of networking and cloud infrastructure
- Scripting knowledge in Python, PowerShell, or Bash
- Working knowledge of ITIL/ITSM processes
Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
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Parental & Family Support — Family-building benefits such as fertility assistance on eligible plans, cash support for adoption and surrogacy, and substantial paid parental leave with a supported return-to-work indicate strong support for parents. Feedback suggests these offerings are a standout component of the total rewards package.
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Leave & Time Off Breadth — Open PTO with no accruals, a company-wide Wellness Week, and separate sick time reflect broad time-off flexibility. Feedback suggests employees value the ability to take time away in addition to standard holidays.
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Wellbeing & Lifestyle Benefits — A quarterly Procore Perks stipend, mental-health resources through an EAP/Modern Health, and free meals/snacks with WFH reimbursements demonstrate ongoing investment in wellbeing and daily convenience. Feedback suggests these benefits add meaningful everyday value beyond base pay.
Procore Technologies Insights
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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