Observability AIOps Specialist (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We are looking for an AIOps Specialist to join our Observability team. You will use GenAI, AI agents, and intelligent automation to turn telemetry (logs, metrics, traces) into faster incident resolution, better operational decisions, and higher engineering productivity. Examples are an on-call assistant, automated alert triage, and RAG over runbooks and post-mortems.

What to do:

• Design, build, and operate GenAI assistants, AI agents, and automation workflows for observability and operations.

• Use telemetry data for AI-powered insights, such as root cause analysis, log and trace summarization, and anomaly detection.

• Build RAG and knowledge-management solutions on top of runbooks, incident history, and documentation.

• Identify high-value AI use cases with engineering, operations, platform, and compliance teams, and turn them into working solutions.

• Define success metrics and measure the business impact of AI initiatives.

• Evaluate and integrate emerging AI frameworks and platforms.

• Promote responsible AI practices, governance, and operational reliability.

• Contribute to the organization's AI strategy.

You check these boxes:

• University degree or equivalent, plus 5 years of professional IT experience.

• Hands-on experience building GenAI/LLM and AI agent applications.

• Strong Python and API integration skills.

• Working knowledge of observability concepts and tooling, such as OpenTelemetry and the Grafana ecosystem.

• Ability to explain complex AI topics to technical and non-technical stakeholders.

• Proficiency in English.

  Nice to have:

• Experience with Prometheus, Loki, Tempo, or Dynatrace.

• Cloud experience, preferably AWS, plus Kubernetes, CI/CD, and Infrastructure as Code.

• Software engineering background and the ability to read application code.

• Understanding of SRE, DevOps, or Platform Engineering practices.

• Experience with data engineering for AI.

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3000,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.