O2C Senior Administrator

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best-known brands to acquire, engage and retain the most demanding and choice-rich customers. Our unique expertise and insight into high earning, frequent travellers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years’ experience working with these kinds of household names in over 170 countries and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

Purpose of the job

The O2C Senior Administrator will take responsibility for processing sales invoices and allocating cash received against customer accounts across the Collinson Group entities. Ensuring correct records are maintained and follow up on any overdue receipts.

Key Responsibilities

· Perform timely and accurate creation of customer invoices, credit notes and rebates based on company policy and customer contracts.

· Ensure the accuracy and completeness of billing transactions

· Act as a point of liaison for customers resolving internal and external customer queries, escalating these where necessary.

· Initiate contact with customers to follow up on overdue payments and outstanding invoices

· Support the Supervisor in overseeing the day-to-day activities and supporting training of Billing and Credit Control Team Administrators

· Perform reconciliations and settlements of customer-related transactions, ensuring accurate and up-to-date records of payments and outstanding balances

· Maintain organised and up-to-date records of collection efforts, correspondence, and customer agreements

Knowledge, skills and experience required

· 5+ Years billing / credit control experience

· Matric certificate

· MS Office competency (Outlook / Teams and Excel)

· Good communication skills, both written and oral.

· Challenging, identifying or solving process weakness and change mindset

· Ability to work as part of a team, but also capable of working on own initiative.

· Attention to detail.

· Ability to accurately complete tasks while meeting key deadlines.

· The candidate must be prepared to learn new processes / systems.

Preferred:

· Experience Operating in a multi-currency or multi country environment.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc)