The Role
Provides customer service and sales support in a Mountain Warehouse retail store. Responsibilities include processing transactions, maintaining store presentation and stock levels, supporting promotions, advising customers on products, meeting sales targets, collaborating with colleagues, and following company policies and health and safety standards.
Summary Generated by Built In
Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!
As a Sales Associate, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.
Key Responsibilities
Team Collaboration:
- Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
- Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
- Share knowledge and skills to support and train both new and existing team members.
Operational Excellence:
- Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
- Accurately process transactions, handling various payment methods with efficiency.
- Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
- Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
- Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.
Customer Engagement:
- Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
- Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.
Sales & Performance:
- Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
- Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.
We would love to meet someone who
- Is committed to delivering outstanding customer service.
- Is passionate about retail and eager to share that enthusiasm.
- Are excellent communicators with a friendly and approachable demeanour.
- Are energetic, driven, and determined to complete tasks effectively.
- Are team players who are reliable and trustworthy.
- Has flexibility to work throughout the week as required
What's in it for you?
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
- Generous Colleague Referral Incentive
- A stable, successful and supported environment
- Length of service awards
Applicants must have the legal right to work in New Zealand. We are unable to offer Visa sponsorship for this position at this time.
INDNZ
About
At Mountain Group, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Group to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!
Skills Required
- Legal right to work in New Zealand
- Commitment to outstanding customer service
- Passion for retail
- Strong communication skills and a friendly, approachable demeanor
- Energetic, driven, and determined work style
- Reliable and trustworthy team player
- Flexibility to work throughout the week as required
Am I A Good Fit?
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The Company
What We Do
Mountain Warehouse is an outdoor retailer offering clothing and equipment for outdoor activities. It has developed clothing and equipment for the whole family since 1997, including hiking and ski gear. It sells a curated selection of third-party brands, while most products are designed and produced in-house exclusively for Mountain Warehouse. With stores internationally and online sales, it emphasizes quality outdoor products at accessible prices.
