Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from this role?
- Competitive Salary Package + Kiwi Saver
- This role is based in New Zealand
- Remote Work Set Up – full time working from your home office
- Our #TSAWays are what we are all about. Think of them as the vibe!
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people!
- We are proud of our fun, friendly and supportive team environment
Job Description
Unlock Your Potential
Being at the cutting edge means having people who are ambitious and looking to push the fold; we want to help you develop in your time at TSA. So not only will you be receiving ongoing coaching and support, we also encourage you to grow within the company – TSA Group looks internally to recruit our next generation of leaders, trainers and innovators.
Are You Ready?
We are looking for a can-do positive attitude, and someone always ready to try new things and roll with the punches. Your conversational and charismatic persona will shine through to our customers and allow you to remain friendly and calm under pressure. Whilst we offer energy solutions, you do not need an energy background – just a passion to deliver customer centric solutions and an ambition to grow!
Qualifications
Core Competencies:
- Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional manner
- Ability to understand and interpret verbal communication
- Strong technical ability
- Ability to work with other departments to achieve a resolution for customers
- Strong Interpersonal skills
- Attention to detail and accuracy
- Professionalism when dealing with internal and external consumers
- Ability to work at pace and deliver to targets and SLA has context menu
Basic Qualifications:
- Previous experience in a voice contact centre role, ideally in a complex industry
- Previous experience in customer service
- Airline industry experience an advantage
Next Steps
We cannot wait to hear from you – this is your opportunity to develop and grow in a stable, full time position. Submit your resume today, and begin your new journey with TSA. Once you’ve applied, you will then receive an email with a simple assessment for you to complete, Upon completion, we will be contacting you to really get to know you.
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment Team during job offer.
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TSA Website
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
What We Do
We’re Australia’s leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
