NVIDIA Infrastructure Specialists (NVIS) deploy and support some of the world's most advanced AI infrastructure. Every deployment generates critical technical knowledge that enables faster execution, higher quality, and better customer outcomes. As NVIS continues to scale globally, knowledge management has become a strategic capability that directly impacts deployment velocity, operational excellence, and organizational learning. We are looking for a Knowledge Management Program Manager to guide and enhance the NVIS Knowledge Management initiative. This role is accountable for outlining the strategy, governance, operating model, and roadmap for knowledge management across NVIS.
You will direct the development of our Knowledge Management platform while encouraging organization-wide adoption, governance, content management powered by intelligent systems, and integration with NVIDIA's broader training and AI initiatives. You will ensure that technical knowledge is gathered, standardized, supervised, and readily available to accelerate AI Factory deployments worldwide! This role demands critical thinking and outstanding program leadership. It requires influencing others without authority. The role also needs skills to develop scalable programs that improve how an organization collects, shares, and employs knowledge.
What you'll be doing:
Define and lead the long-term strategy, roadmap, and governance model for the NVIS Knowledge Management program.
Guide the creation of the Knowledge Base platform into the definitive reference for deployment, operational, and technical documentation across NVIS.
Establish program metrics and executive dashboards to measure adoption, content quality, knowledge coverage, operational health, and business impact.
Lead continuous improvement initiatives that simplify knowledge creation, improve discoverability, and increase organizational adoption.
Champion AI-enabled knowledge management, intelligent search capabilities, and automated content generation workflows.
Partner closely with NVIDIA Training & Education to align technical documentation, learning content, and enablement programs.
Drive organization-wide knowledge adoption through communications, organizational change, executive reporting, and engagement strategies.
Lead a small Knowledge Management team, providing direction, prioritization, and operational leadership while encouraging continuous improvement.
Represent NVIS within WWFO and influence enterprise-wide knowledge management practices and platform direction.
What we need to see:
Bachelor's degree (or equivalent experience) in Knowledge Management, Communications, Engineering, Computer Science, Information Systems, Business, or a related field
8+ years of program management, knowledge management, technical operations, or related experience leading complex multi-functional initiatives.
Consistent record in establishing or expanding enterprise Knowledge Management programs, including governance, content lifecycle oversight, and adoption strategies.
Demonstrated ability to define strategy, independently complete, and deliver measurable business outcomes with minimal direction.
Experience working with enterprise Knowledge Management or IT Service Management systems.
Experience developing executive-level metrics, dashboards, and program reporting.
Outstanding communication, executive presentation, and collaborator leadership skills.
Strong analytical outlook with the ability to use data to drive prioritization, decision making, and continuous improvement.
Ability to influence across organizations without direct authority.
Ways to stand out from the crowd:
Experience supporting AI infrastructure, data center operations, technical services, cloud infrastructure, or large-scale deployment organizations.
Experience implementing ServiceNow Knowledge Management solutions.
Experience integrating AI technologies into knowledge management workflows, including AI-assisted content generation, intelligent search, or retrieval-augmented systems.
Knowledge Management Professional (KMP) certification or similar formal knowledge management training.
Passion for redefining organizational knowledge into a strategic business capability that improves execution speed, quality, and operational excellence.
You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.Skills Required
- Bachelor's degree or equivalent experience in Knowledge Management, Communications, Engineering, Computer Science, Information Systems, Business, or related field
- 8+ years of program management, knowledge management, technical operations, or related experience leading complex multi-functional initiatives
- Proven experience establishing or expanding enterprise Knowledge Management programs, including governance and content lifecycle oversight
- Experience working with enterprise Knowledge Management or IT Service Management systems
- Experience developing executive-level metrics, dashboards, and program reporting
- Outstanding communication, executive presentation, and collaborator leadership skills
- Strong analytical outlook with ability to use data to drive prioritization and continuous improvement
- Ability to influence across organizations without direct authority
- Experience supporting AI infrastructure, data center operations, cloud infrastructure, or large-scale deployment organizations
- Experience implementing ServiceNow Knowledge Management solutions
- Experience integrating AI technologies into knowledge management workflows, including AI-assisted content generation and intelligent search
- Knowledge Management Professional (KMP) certification or similar formal knowledge management training
NVIDIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.
-
Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
-
Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
-
Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.
NVIDIA Insights
What We Do
NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”
