Nurse Manager- Cardiology Pre/Post Procedure

Job Summary: As a Registered Nurse leader in the assigned area, acts as the principal liaison between all service locations and support departments, other healthcare facilities and in partnership with physicians to ensure appropriate patient placement and staff assignment.  Insures that resources are assigned, patient needs are met, and treatment plans are executed in the appropriate level of the continuum with a sense of urgency and in alignment with our operational output metrics of Quality & Safety, Experience and Efficiency. Collaborates with other health care disciplines and departments in providing a continuum of care to the patient; participates in the Integrated model of care, rounds daily with interdisciplinary team to assist with planning for the next level of care. Is specifically accountable for assisting with patient flow management, addressing clinical barriers and utilizing nursing plans and care paths when available. Provides for the provision of professional nursing care on assigned unit according to State Board of Nursing guidelines and established ANA Code of Ethics. Coordinates the work of the unit, provides direct supervision, coaching, and mentoring to professional and unlicensed assistive personnel providing direct and indirect patient care.   Partners with unit director to assist with nursing performance review, and quality assurance for assigned areas. Serves as a coach and preceptor/mentor to other unit staff. Serves on councils and other hospital or unit-based task forces/committees. Assists with human resource management, development of unit goals and assures that these are operational.  Responsible for daily clinical management of the unit; and for unit operations in the absence of the Director.

Job Criteria -  Leadership Behaviors & Standards

Measurement

Strategic Direction: Meets operational goals that support the strategic plan, establishing policy and procedures, and identifying opportunities to gain competitive advantage.  Ensures positive outcomes for the department, strives for excellence and achieves departmental goals. Contributes to the organization’s vision, mission and values by identifying opportunities for improving services, processes, or outcomes by defining and implementing solutions. Continually develops personally and professionally.

Anchors

Results Accountability: Takes responsibility and demonstrates reliability and dependability by taking initiative, following through on commitments, and assuming ownership for successfully completing job responsibilities. Holds self and others accountable for assigned work/results and raises expectations to achieve better results. Demonstrates ability to tie departmental goals to organizational goals to ensure positive impact.  Sets performance metric and measurement method to illustrate outcomes with organizational performance and goal attainment.  Identifies and communicates direct relationship between employee satisfaction and patient satisfaction for each position.   Strives to exceed employee and patient satisfaction at all times.

Anchors

 Process Improvement Champion:   Approaches problem solving and decision-making using a methodical approach and analyzes information to make well thought-out decisions.  Determines when and what changes are needed for process improvement, and improved patient care and facilitates successful implementation by team members.  Serves as a mentor to develop change-management skills, including embracing changes that are positive and/or necessary for the department/organization.

Anchors

Interpersonal/Communication:  Demonstrates Operation Excellence by embracing, practicing and promoting the principles by offering assistance and meeting the needs of customers.  Creates an inclusive, welcoming environment and recognizes the importance of individual and cultural diversity in developing effective teams and providing quality patient care.  Uses multiple communication methodologies and skills in interacting with employees, peers, patients, physicians, external partners and community members.  Promotes a spirit of teamwork within the department/organization. Collaborates and is responsive, working across organizational teams, departments and service lines.   

Anchors

Financial Accountability:  Utilizes allocated resources to achieve desired financial results, while staying within organizational guidelines. Continuously seeks opportunities and encourages employees to contain cost, reduce inefficiencies and eliminate waste that will impact the financial resources of the department/organization. Ability to tie improvements to financial savings or improved utilization of funds.

Anchors

Technical/Technology Expertise:  Identifies and utilizes necessary technology and resources. Evaluates technological advances in field of expertise. Provides opportunities for employees within the department to develop additional technical skills that may improve performance.   Ensures employees develop required skills as new technology is obtained. Maintains current knowledge of basic health care economics, trends and reimbursement methodologies and applies knowledge to daily practice. Obtains at least 12 contact hours of continuing education.

Anchors

Leadership Skills/Recruitment/Retention: Uses a leadership style that motivates employees and encourages loyalty, positive outcomes, and enthusiasm within the work group.   

Anchors

Safety:  Initiates a safe work environment for team members and intervenes when safety violations occur. Demonstrates best practices and promotes patient safety.  Ensures compliance with Fire Safety, General Safety, Hazardous Materials and Wastes, Emergency Management, Medical Equipment, Security and Utility Systems.

Anchors

Corporate and regulatory compliances: Demonstrates understanding and assures compliance with federal and state regulations, accrediting agency standards, and CGHS policy and procedures.

Anchors

Job Criteria – Major Job Functions

Measurement

75%

Provides leadership to the health care team with an emphasis on coordination of patient care and throughput of patients.

Demonstrates technical and clinical competence, and serves as clinical resource person and role model for staff.

Facilitates the development of safe/effective plans through early identification of patient needs and resources. 

Anticipate medical/psychosocial needs in high risk patients,  

Facilitate appropriate clinical pathways and plans of care.

Participate in daily rounds on all patients with a focus on discharge planning.

Serves as charge nurse and operational leader for patient flow when not in administrative role.

Assures that patient and caregivers are aware of the patient care plan and anticipated day of discharge.

Responds to customer concerns or complaints timely.

Alerts physicians of cases needing review and/or discussion

Acts as a liaison between patient, family, physician, and interdisciplinary health care team regarding plan of care and progress towards goals. 

Works with Clinical Intake and Navigation Center to effect efficient patient flow.

Reviews and amends staffing to determine immediate needs and anticipates staffing needs for future shifts  

 Facilitates the accomplishment of a safe discharge plan related to patient needs and payor specifications  

Engages with patient, family and post-acute care to insure that post discharge planning and follow-up actions are taken by appropriate personnel.                                                                                                                                                                                        

Peer Feedback

Staff Feedback

CEU’s; Attendance Rosters

Observation

Assists Unit Director in monitoring expenditures against budget/reports for efficient and effective operation of unit.

Assures compliance with established policies, procedures and standards. 

Manages human resources by participating in interviews, staffing according to patient acuity, workload, and staff competencies

Reviews time and attendance system and approves time.

Participates in efforts to improve quality metrics and patient and staff satisfaction scores.

Facilitates attainment of   National Patient Safety Goals and Value Based Purchasing initiatives. 

Facilitates staff nurse attendance at committees, meetings and councils and in-services.

Participates and champions participation by staff members at CGHS sponsored events                                                                                                                                                                                                                       25%                                                                             

Daily Observation

Feedback

Length of Stay

Operational metrics