Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:- To participate in the New Product Introduction (NPI) process to ensure the products the company releases achieve the specified customer objectives, through the successful completion of our Field, Operational, and Market readiness stage gates.
- To plan, coordinate, conduct and report upon the field trial of the Product as part of the Product Release Process transitioning products from Development teams to a Selling/Service and Support Unit
- Ensure products achieve the stated customer and functional requirements.
- To plan, coordinate, conduct and report upon the transfer of product knowledge between development, product, and the Hexagon regions.
- Where needed, conduct internal training on new products for internal technical staff (Service and Support)
- Assist in the development of functional requirement specifications for products
- Assist with competitor analysis activities
- Contribute to the product documentation set.
- Conduct proving grounds trials of new release and new product.
- Provide insight into technical and client requirements for products to Product Management based on market / industry knowledge and experience to ensure that future developments and product enhancements will set Hexagon apart from its competitors and provide end users with the desired functionality and features
- Support in definition of
- Initial deployments of the new products
- product roadmaps,
- product release execution
- operations handover documentation
- new product training
- As required be part of the escalation of customer issues rising as part of new product introductions
- Participation in a cross functional project team to develop, test and/or maintain existing products
- Act as a Product Champion for assigned product/s
- Standardize base deployment of existing and new products
- Facilitate best practice definition with regional service teams to create global standards
- Develop skills around assigned product families and transfer this knowledge to regional teams
- Collaborate with other team members to ensure a common and effective approach to NPI processes, documentation structure and content, and issue logging
- Provide support to regions during field trials and on initial deployments and until region capabilities match demand
- Actively participate in cross training and knowledge transfer initiatives across functional teams where possible
- Adheres to Hexagon values
- Compliance with Hexagon Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
- Other duties as required from time to time
- A relevant Bachelor’s Degree (Mining, Engineering), or equivalent combination of education and experience. Formal training qualifications are desirable, but not essential
- At least 5 years of experience working in the mining environment with Hexagon in-pit technologies or similar.
- Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint)
- Fluent English (written and verbal). Additional languages (e.g. Portuguese, Spanish) would be highly regarded.
- A high degree of experience working in the mining environment with Hexagon in-pit technologies.
- Strong technical skills and the ability to rapidly grasp customers' requirements and technical solutions
- Ability to rapidly acquire knowledge and experience on new technologies in order to use the knowledge to provide customer support and training
- Strong communication skills including the ability to communicate product information and technical concepts effectively to a non-technical audience
- Demonstrated experience in technical documentation and strong written communication skills.
- Strong analytical and conceptual skills
- High motivation level, pro-active, flexible team player, customer focused
- Ability to work independently and yet be accountable
- Strong sense of urgency, responsibility and accountability
- Understands the product development and management lifecycle
- Some travel, up to 25%, will be a requirement of this role both regionally and internationally
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
Skills Required
- Relevant bachelor's degree in Mining, Engineering, or equivalent combination of education and experience
- At least 5 years of experience working in the mining environment with Hexagon in-pit technologies or similar
- Fluent working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint
- Fluent English, written and verbal
- Experience working in the mining environment with Hexagon in-pit technologies
- Formal training qualifications
- Additional language skills, such as Portuguese or Spanish
- Strong technical skills and ability to understand customer requirements and technical solutions
- Ability to learn new technologies and provide customer support and training
- Strong communication skills for explaining product information and technical concepts to non-technical audiences
- Experience in technical documentation and strong written communication skills
- Strong analytical and conceptual skills
- Understanding of the product development and management lifecycle
- Ability to work independently while remaining accountable
- Customer-focused, proactive, flexible team-player approach
What We Do
At Hexagon, we don’t just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions – making industries and cities safer, smarter, and more sustainable. Measurement is the foundation of progress. When it has to be right, it has to be Hexagon.
