There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.
Start Your Next Customer Service Career with Hilton Grand Vacations!
Join us on October 13 from 2:00 PM - 5:00 PM
Location: 8325 Southpark Circle, Suite 200 Orlando, FL 32819 (take the elevator or stairs to the 2nd floor and check in with the receptionist)
Apply online today and bring an updated résumé!
New Hire Class starts October 26, 2026
We're hiring for two exciting in-office opportunities:
· Confirmation Representative
· Reservations Representative
Why Attend?
· Meet directly with hiring managers
· Interview on-site
· Learn about our compensation and incentive programs
· Explore career advancement opportunities
· Discover our industry-leading benefits package
Confirmation Representative
As a Confirmation Representative, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways while providing world-class guest service and satisfaction. We are looking for individuals who can effectively communicate with guests, verify eligibility requirements, and help drive guest arrivals.
Schedule: Monday–Friday, 12:30 PM–9:00 PM. Weekend availability may be required based on business needs.
Responsibilities
· Place outbound calls to guests prior to arrival to confirm reservations and verify eligibility.
· Receive inbound calls from guests wishing to confirm reservations.
· Reserve, cancel, and reschedule reservations as needed.
· Resolve guest concerns and provide exceptional customer service.
· Promote and sell vacation enhancements such as room upgrades, extra nights, attraction tickets, and other available offers.
· Help increase show rates while reducing reservation disqualifications.
Reservations Representative
As a Reservations Representative, you will assist guests with hotel reservations and ensure their needs are met throughout the reservation process. This role is ideal for candidates who enjoy hospitality, customer service, and creating positive guest experiences.
Schedule- Monday-Friday, 12:30 PM - 9:00 PM. Weekend availability may be required based on business needs.
Responsibilities
· Answer incoming calls and assist guests with making hotel reservations.
· Provide information regarding room types, rates, availability, and resort amenities.
· Process reservations accurately and efficiently.
· Handle guest inquiries, requests, and concerns professionally.
· Collaborate with other departments to ensure guest satisfaction.
· Maintain knowledge of company policies, procedures, and services.
· Assist with reservation changes, cancellations, and special requests.
Benefits
· Unlimited Income Potential: You will earn base pay + uncapped commissions!
· Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador.
· Career Growth: We believe in developing our current talent, we promote within.
· Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
· Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
· Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
Extraordinary People, Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- Availability to work Monday through Friday from 12:30 PM to 9:00 PM
- Weekend availability based on business needs
- Ability to work in an in-office environment
- Effective communication and customer service skills
Hilton Grand Vacations Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.
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Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
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Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
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Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.
Hilton Grand Vacations Insights
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
