Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$47,700.00 - $78,600.00- Assign claims to appropriate claim professionals as required to maintain an equitable distribution of workload throughout assigned territories.
- Recognize file complexity (Personal or Business Insurance), severity, special handling and/or licensing requirements and assign claim appropriately.
- Review and assign all field support requests (i.e.: task assignments) from other business units in respect to location of task, availability of claim professional in territory, appropriate assignment for severity and/or complexity of the known claim facts and workload capacity within the servicing office.
- Balance daily workloads. Review workload management screen and other resources to reassign files as necessary to achieve optimal productivity and customer service. Reassign cases where the complexity or severity merits such activity.
- Identify and refer claims with high level exposure to the supervisor.
- Document information in claim system and changes to assignments in file notes.
- Maintain contact and open communication with claim professionals throughout the day in order to alert and assign new claims appropriately.
- For Total Loss, contact financial institutions for titles & lien information relative to the claim.
- Consistently provide superior customer service to internal and external customers.
- Perform other duties as assigned.
- Bachelor's Degree.
- 1-2 years business experience.
- Claim experience.
- Good organizational skills with the ability to prioritize and work independently required.
- Strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively required.
- Highly proficient use of technology with focus on Excel, mapping software, e-mail, Web-enabled applications and database software.
- Ability to work in a high volume, fast paced environment managing multiple priorities.
- Highly organized with ability to handle multiple tasks simultaneously to meet deadlines.
- Attention to detail ensuring accuracy.
- Intermediate knowledge of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.
- Competency Levels:
- Analytical Thinking- Basic.
- Judgment/Decision Making- Basic.
- Communication- Basic.
- Insurance Contract Knowledge- Introductory.
- Obtain and maintain state licensing as required.
- High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Skills Required
- High school diploma or GED with one year of work or customer-service-related experience, or a bachelor's degree
- 1-2 years of business experience
- Insurance claims experience
- Ability to obtain and maintain state licensing as required
- Strong organizational skills and ability to prioritize and work independently
- Strong written, verbal, and interpersonal communication skills
- Proficiency with Microsoft Word, Excel, email, web-enabled applications, database software, and mapping software
- Ability to work in a high-volume, fast-paced environment while managing multiple priorities
- Attention to detail and accuracy
- Analytical thinking, judgment and decision-making, communication, and introductory insurance contract knowledge
Travelers Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travelers and has not been reviewed or approved by Travelers.
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Retirement Support — Feedback suggests total rewards are bolstered by a 401(k) match, a company‑funded pension, and a program that contributes to retirement savings when employees make student‑loan payments. These elements are consistently portrayed as standout strengths of the package.
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Leave & Time Off Breadth — Feedback suggests time off is generous from the start, with substantial PTO, paid holidays, and the option to purchase additional days. Defined leaves such as short‑term disability and bereavement further enhance perceived flexibility.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive, with multiple plan choices, HSAs/FSAs, and robust mental‑health and wellness resources. Day‑one eligibility and added programs like caregiver support and specialty care navigation reinforce depth.
Travelers Insights
What We Do
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other. Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers. Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount. By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
