What you’ll do
- Looking after international portfolios of shift-based businesses (with focus on Norwegian customers).
- Ensuring that our customers have the knowledge they need to make their scheduling and HR management processes simpler and more efficient.
- Working with new customers to facilitate custom Planday implementation, product setup and ongoing customer support.
- Acting as an internal representative of your customers to our internal product/engineering team.
- Monitoring your onboarding customers for the first 12 months, keeping track on their health and working on reducing churn.
What you’ll bring with you
- Professional fluency in English and Norwegian.
- A minimum of one year experience in a Customer Support or Onboarding role or in a leading role within one of our key industries.
- Understanding of the logic of IT systems, and ability to quickly learn new systems.
- A driven, creative, respectful and curious mindset, with strong time management skills.
- The ability to work independently, but always with an eye towards sharing your knowledge and success with others.
At Planday, we offer you
- Benefits like pension, health insurance, inclusive support for new parents and generous vacation.
- On top of your annual base salary, you are offered to be part of an Employee Share Plan.
- Growth and progression opportunities – we want you to grow with us.
- Flexible remote work.
- Strong social culture with lots of team and company activities.
- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe.
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities.
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — The U.S. package lists 21 days of annual leave, 10 days of wellbeing leave, five “Xtra” days, three year‑end company holidays, and a paid volunteer day. Global materials also point to 20+ days of annual leave and additional wellbeing time across regions, indicating broad coverage beyond the U.S.
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Parental & Family Support — Primary caregivers can receive up to 26 weeks of fully paid parental leave, with six weeks of paid partner leave. Family‑forming benefits (e.g., Carrot) and counseling/coaching access for employees and immediate family further strengthen support.
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Healthcare Strength — Medical (Cigna and Kaiser options), dental (Cigna PPO), and vision (VSP) are complemented by life, AD&D, and short/long‑term disability coverage. Modern Health mental‑health support and a funded ThrivePass wellbeing account add depth to the health offering.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
