How you’ll make an impact
- Customer Communication: Engage with customers via telephone, online chat, and email.
- Platform Assistance: Assist customers with using Planday, offering best practices for scheduling and administration.
- Issue Analysis: Analyze and troubleshoot issues before escalating to our second line of technical support.
- Team Collaboration: Serve as a link between customers and our product/engineering team.
- Finding Solutions: Proactively identify and implement the best solutions for our customers and team.
What you’ll bring with you
- Multilingual Skills: Fluent in English and Norwegian (additional languages are a plus).
- Comfortable working with technology and direct customer contact.
- Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.
- Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.
- Customer-Centric: Passionate about helping people and maintaining a positive communication tone.
- Problem Solver: Proactive, creative, and capable of thinking outside the box.
- Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.
- Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.
Xero Compensation & Benefits Highlights
-
Leave & Time Off Breadth — Paid time off in the U.S. is extensive, including 21 days of annual leave, 10 days of wellbeing leave, five Xtra days, three year‑end company holidays, and one paid volunteer day. These layered leave types emphasize work–life balance beyond standard vacation alone.
-
Parental & Family Support — Primary caregivers are offered 26 weeks at 100% pay and partners receive six weeks, with employer‑verified applicability for U.S. staff. Family‑forming support via Carrot complements these policies.
-
Healthcare Strength — Coverage includes medical through Cigna/Kaiser, dental, vision, FSAs, and mental‑health support via Modern Health. The package reflects broad health support alongside time‑off and family programs.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
