Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
The North American Multi Unit Pricing Analyst manages a portfolio of multi-unit customers in various market segments through interpreting, analyzing, and implementing pricing contracts and proprietary costed materials, including various components of customer sell price. Responsible for accurately implementing customer pricing and serving as the customer’s point of contact for pricing support. Investigate and resolve customer margin issues via systems and reporting tools to ensure customer profitability. Responsible for working with vendors in the onboarding process, new vendor lanes, customer pricing contract compliance, bill back discrepancy, and resolution. Strive to uphold and enhance pricing integrity for both internal and external customers.
What you will do:
Customer Pricing and Profitability
- Manage the collection, retention, organization, analysis, and implementation of customer and vendor contracts for a portfolio of concepts within multiple market segments
- Utilize various pricing systems to implement customer contract pricing
- Collaborate with a variety of teams to ensure accurate proprietary material contract costs to manage customer sell price
- Collaborate with Capstone to implement proprietary freight costs to ensure accurate freight rates and delivery methods (prepaid, collect, or backhaul)
- Oversee contract material expiration utilizing various SAP reports and MACROS
- Verify customer pricing and accuracy through internal and external price verifications and audits
- Research and resolve cost and pricing discrepancies to ensure accurate margin
- Research and execute customer credits when applicable
- Calculate and request vendor direct deductions to generate, retain, and recover margin
- Provide reporting and data to assist account management in decision-making
- Comply with defined best practices and pricing procedures
- Subject matter expert for inbound and outbound pricing conditions
Customer Sales Support
- Primary business contact for customer Leadership, Supply Chain, Purchasing, and Operation teams regarding cost, pricing inquiries, and support
- Collaborate with Multi-Unit support team members to maintain business relationships
- Ensure all components of customer contracts are accurately in place, e.g. rebates, distribution fees, invoice fees, etc.
- Analyze weekly margin report to correct inaccuracies (freight, pricing, agreement, etc.) and communicate with all stakeholders
- Participate as a core member in the new customer implementation and exit process
- Enforce documented pricing standards and protocols
Vendor Management
- Build and maintain vendor relationships
- Communicate with vendors within Gordon Supplier Plus
- Review reporting daily. Collaborate with cross-functional teams to resolve vendor credit and deduction issues
- Research and reconcile vendor bill back discrepancies and submit repayment when necessary
- Solicit vendor information necessary for creating new vendors and expanding the Gordon Food Service distribution network
Perform other duties as assigned
When you will work:
- Monday through Friday, 8:00am - 5:00pm.
- Hybrid Work Schedule: 4 days in office, 1 day from home
What you'll bring to the table:
- Bachelor Degree in Business Management or related field is preferred
- Three to five years previous business experience or an equivalent combination of education, training, and experience. Accounting or finance background preferred. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
- Self-directed with the ability to deal with competing priorities, repetition, fluctuations in workload, ambiguity, etc.
- Attention to detail, problem-solving skills, organizational and time management skills.
- Excellent written, verbal, organizational, and communication skills
- Strong mathematical aptitude.
- Social perceptiveness skills, being aware of other's reactions and understanding why they react as they do.
- Negotiation skills and the ability to bring consensus or reconcile differences.
- Positive attitude, with a commitment to personal and professional success.
- Ability to accomplish multiple and diverse assignments.
- Ability to work independently and in a team environment.
- Ability to refer to policies and practices for guidance.
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Skills Required
- Bachelor’s degree in Business Management or a related field
- Three to five years of business experience, or equivalent education, training, and experience
- Knowledge of customer service principles and processes
- Ability to solve complex business issues and develop solutions
- Attention to detail, problem-solving, organizational, and time-management skills
- Excellent written, verbal, organizational, and communication skills
- Strong mathematical aptitude
- Negotiation skills and ability to reconcile differences
- Ability to manage competing priorities and diverse assignments
- Ability to work independently and in a team environment
- Accounting or finance background
Gordon Food Service Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gordon Food Service and has not been reviewed or approved by Gordon Food Service.
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Strong & Reliable Incentives — Incentive-based pay for warehouse selectors and drivers enables higher earnings when performance targets are exceeded, with overtime, bonuses, and profit sharing adding to total pay. These mechanisms are portrayed as dependable ways to boost compensation for physically demanding roles.
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Retirement Support — 401(k) access with profit sharing—and in some cases employer matching—is highlighted as a meaningful component of the package. Pre-tax savings options and disability coverage further reinforce long-term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are paired with mental-health and employee-assistance resources. Offerings are described as solid and relatively comprehensive, with availability for full- and part-time employees subject to eligibility rules.
Gordon Food Service Insights
What We Do
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate. We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada. Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee. Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses. We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities. Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
