Job Description
Job Summary: Manages assigned non-qualified retirement services client accounts and relationships to include communications, administration, problem identification and resolution, as well as reporting to meet contractual requirements and the client’s expectations.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Builds on our service reputation and relationships to position Newport as the client’s provider of choice for non-qualified plans as well as additional products and services.
- Develops and maintains relationships with plan sponsors and human resources contacts of assigned new and existing client organizations to become the provider for information and resources related to their retirement plans.
- Ensures the provision of retirement services expected along with compliance of contractual requirements; identifies and resolves areas of concern as well as verifies accuracy and completeness of initial documentation and materials provided to clients; resolves related issues.
- Comes up to speed quickly with unfamiliar processes and procedures.
- Desires to thrive in fast-paced environment.
- Builds strong internal relationships and communicates effectively with senior managers.
- Self-starter working in a fast-paced, demanding environment under tight deadlines.
- Focuses on learning in everyday activities and events.
- Collaborates with and openly shares knowledge with colleagues.
- Regular, reliable and punctual attendance.
Management Responsibilities (none)
Required Education, Experience and Certificates, Licenses, Registrations
- Bachelor’s degree or combination of education and industry experience.
- 5+ years of total experience in Retirement Services, 401(k) environment helpful.
- 3-5 years of related relationship management experience with demonstrated relationship building experience.
- Strong systems-based skills.
- Strong presentation skills in front of committees or executive population
- Strong MS Office Skills with an emphasis in Excel, Outlook and PowerPoint.
Preferred (but not required) education or skills for this role are
- Non-qualified 409A experience a plus.
Competencies
- Builds Collaborative Relationships
- Detail Oriented
- Information Seeker
- Motivated
- Strategic Approach to Relationship Management
- Avid Learner
- Excellent Written and Verbal Skills
- Persuasive
- Resourceful
TRAVEL: Up to 10%.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
What We Do
Ascensus helps millions of people save for what matters—retirement, education, and healthcare. We’re also one of the savings plan industry’s leading providers of outsourced services. Our technology, market insights, and business knowledge enhance the growth and success of our partners, their clients, and savers.
Ascensus is the largest independent recordkeeping services provider, third-party administrator, and government savings facilitator in the United States. For more information, visit ascensus.com.
