The Role
Manage day-to-day NOKOUT food operations including stock control, order-taking, packing, dispatch coordination, cash-out and sales reconciliation, customer service and complaint handling, and regular performance reporting. Ensure compliance with food safety and packaging standards and perform assigned administrative tasks.
Summary Generated by Built In
- Manage the NOKOUT operations
- Ensure that service items, disposable plates, cutleries, stickers, bags used for
- food packaging etc. are available
- Take record on used stock
- Present daily, weekly, and monthly reports on performance
- Communicate with customers, take orders and dispatch (if need be)
- Ensure that orders are made, packed, and delivered properly
- Coordinate the dispatch riders
- Ensure that the cash-out process for the day are done correctly
- Close up total sales for the day in the delivery section
- Attend to customers’ complaints and enquires
- Take note of customers’ feedback
- Be aware of the menus that are available
- Perform any other task assigned.
Requirements
TECHNICAL SKILLS
- Ability to learn menu items and specials
- Knowledge and understanding of different packaging methods
- Knowledge and understanding of business policies and procedures
- Good data entry and typing skills
- Knowledge of health and food safety regulations
- Proficiency in the use of Microsoft Office tools.
SOFT SKILLS
- Excellent presentation skills
- Excellent organization, planning and coordination skills
- Strong multitasking skills
- Good intuition and administrative skills
- Good attentiveness and patience for customers
- Ability to perform well in a fast-paced environment
- Active listening and effective communication skill
- Excellent time management skills
- Good problem-solving and analytical skill
- Emotional intelligent skills
- Ability to work with minimal supervision.
- Strong interpersonal skills
- Excellent organization, planning and coordination skills
- Good intuition and administrative skills
- Ability to work with minimal supervision
- Ability to handle pressure
- Emotional intelligent skills.
EDUCATION AND EXPERIENCE
- BSc. /HND in Marketing, English, Hospitality Management, or any related
- field
- At least 2 years of experience as a Customer Service Officer or in related field.
BEHAVIOURAL COMPETENCIES
- Must demonstrate a high level of confidentiality, professionalism and sound judgment
- Must be able to adapt to changing work pressures
- Must be willing to work long hours and be very responsive
- Must be detailed oriented
- Must have a patient and proactive attitude
- Must have the ability to navigate stressful situations
Skills Required
- Ability to learn menu items and specials
- Knowledge and understanding of different packaging methods
- Knowledge and understanding of business policies and procedures
- Good data entry and typing skills
- Knowledge of health and food safety regulations
- Proficiency in the use of Microsoft Office tools
- Excellent presentation skills
- Excellent organization, planning and coordination skills
- Strong multitasking skills
- Good intuition and administrative skills
- Attentiveness and patience for customers
- Active listening and effective communication skills
- Excellent time management skills
- Good problem-solving and analytical skills
- Emotional intelligence
- Ability to work with minimal supervision
- Ability to handle pressure and navigate stressful situations
- Strong interpersonal skills
- BSc/HND in Marketing, English, Hospitality Management, or related field
- At least 2 years of experience as a Customer Service Officer or related field
- Demonstrated confidentiality, professionalism and sound judgment
- Willingness to work long hours and be highly responsive
- Detail oriented and proactive attitude
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The Company
What We Do
Scalein helps businesses across Africa hire top talent, streamline operations, and grow through integrated recruitment, outsourcing, practical training, and growth consultancy. It connects clients with high-quality, pre-vetted professionals, provides operational teams that reduce the burden of hiring and management, develops workforce and leadership skills, and helps businesses identify opportunities, resolve bottlenecks, and build scalable systems and processes for sustained, measurable growth.
