Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.
Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter
Rapyds NOC team is searching for a new team member to join their team in Iceland. The NOC team operates on 24/7 shifts. As a NOC Specialist you will be responsible for all support and technical related queries for Rapyd products, troubleshooting to resolve or replacing in instances where these cannot be resolved, and monitor systems.
Responsibilities:
- Managing NOC daily tasks
- Troubleshooting to resolve or replacing in instances where these cannot be resolved
- Become the first escalation process for any technical issues
- Working closely with internal partners to ensure system stability
- Develop Monitor tools for the production environment
- Working closely with R&D, DevOps and Products team for problem-solving and escalations
Requirements
- Experience in T1 technical support teams and/or NOC teams
- Experience with SaaS products
- Knowledge in API, bug reporting tools AWS dashboard experience in a payments industry is an advantage
- Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira and Confluence is an advantage.
- Strong debuggability skills with multiple tools
- Great technical writing and verbal communication skills
- Excellent communication skills in English and Icelandic
Job Candidate Privacy Policy - https://www.rapyd.net/candidate-privacy-policy
Top Skills
What We Do
Build Bold.
Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere.
Around the world, customers want to pay in a thousand different ways. Businesses and consumers want to get paid faster. And developers want to build new products and possibilities. Rapyd makes it happen, giving you more ways than anyone to make fintech work for your business. With Rapyd, your business can accept and send payments to just about anyone—faster, cheaper and easier. And Rapyd clients see an average of 196% return on investment and spend 70% less time managing payments.
Whether you’re building an app, selling a product, sending payments or doing a little of everything, Rapyd has solutions that let you boldly do what you do best.
• Send and receive funds
• Add hundreds of payment methods worldwide
• Issue prepaid virtual and physical cards
• Simplify money management and foreign exchange
• Integrate fintech with APIs
