Lincoln IT is a leading provider of innovative IT solutions, specializing in enterprise-level infrastructure and cloud computing services in addition to providing a word class helpdesk. We are committed to delivering cutting-edge technology solutions that drive business success for our clients.
Job Description
We are seeking a motivated and detail-oriented Entry-Level Network Operations Center (NOC) Engineer to join our team. As a NOC Engineer, you will play a crucial role in maintaining the health and performance of our clients network infrastructure. This position is perfect for someone looking to kickstart their career in IT and network operations.
Key Responsibilities
- Monitor Network Alerts:
- Continuously monitor network systems for alerts and incidents.
- Respond promptly to network alarms and outages.
- Escalate issues as necessary to senior engineers or relevant teams.
- ISP Communication:
- Contact Internet Service Providers (ISPs) to report outages, follow up on open tickets, and ensure timely resolution of issues.
- Coordinate with ISPs for planned maintenance and any service changes.
- Data Backup Management:
- Perform regular tape backup operations and ensure that data tapes are properly stored, rotated, and replaced.
- Maintain accurate logs of backup activities and report any issues encountered during the process.
- Incident Logging and Reporting:
- Log all incidents, alerts, and communications in the ticketing system.
- Generate daily, weekly, and monthly reports on network performance and incidents.
- Basic Troubleshooting:
- Perform initial troubleshooting steps for network issues.
- Work with senior engineers to resolve more complex problems.
- Documentation:
- Assist in maintaining up-to-date network documentation and procedures.
- Contribute to the creation of knowledge base articles for common issues.
Qualifications
Education:
- High School Diploma or equivalent; Associate’s Degree in IT, Networking, or related field is a plus.
- Skills:
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
- Familiarity with network monitoring tools is a plus.
- Strong communication skills, both written and verbal.
- Ability to follow instructions and work independently with minimal supervision.
- Basic computer skills, including proficiency in Microsoft Office Suite.
Experience:
- Prior experience in a technical support role or call center is preferred but not required.
- Willingness to learn and adapt to new technologies and procedures.
Why Join Us?
- Career Growth: Opportunities for advancement and professional development in network engineering.
- Learning Environment: Hands-on training and mentorship from experienced engineers.
- Supportive Team: Work with a collaborative team dedicated to your success.
If you are a proactive individual with a passion for technology and are ready to start your career in network operations, we encourage you to apply!
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What We Do
Lincoln Computer Services is a professional and managed services provider with a commitment to deliver cutting-edge technology solutions to business enterprises in the New York metropolitan area. Our mission is to make your IT infrastructure an asset for your business by eliminating complexity and helping to maximize return on technology investment.
Founded in 1998 as a systems integration consulting firm, Lincoln has evolved into a recognized IT business consultancy with a wide-reaching solution focus. Our success has been largely attributed to our ability to constantly adapt to the changing business, fiscal and technology requirements of our customers and to respond quickly to the key forces which have shaped our industry. In an effort to meet the growing demands of our client base while simultaneously focusing on on-going cost reduction, we shifted our strategy to include best-of-breed technology partnerships; expanding our solution focus and vastly enhancing our traditional systems integration business.
Our sales and technical engineering staff design, source, configure, implement, and support innovative IT solutions. We enable businesses to utilize critical resources for business growth, while we keep your network up and running at optimal performance. Lincoln’s team of certified engineers is proficient in providing the highest level of support, including: Cloud Computing, Business Continuity, Disaster Recovery, Managed IT Services and Professional IT Services. The breadth and depth of our offering is what differentiates us in the marketplace.
