The Role
Provides 24x7 network and system monitoring, advanced diagnostics, incident triage, root-cause analysis, and permanent fixes. Manages OEM support cases, configuration, firmware and software upgrades, preventive maintenance, predictive monitoring, and monitoring coverage after changes. Maintains design documents, SOPs, and knowledge bases; mentors Level-2 staff; and provides technical assessments to the Change Advisory Board.
Summary Generated by Built In
- Provide advanced diagnostics at system, application and infrastructure level for the system.
- Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
- Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
- Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
- Own the preventive-maintenance procedures and predictive monitoring for the system.
- Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-2 competence.
- Provide technical assessments to the Change Advisory Board for changes to the system.
- Operate 24x7 monitoring, correlate and triage events, and feed incidents into the service; maintain monitoring coverage after changes.
Requirements
- Network monitoring/NMS certification.
- ITIL Foundation.
- 4+ years relevant experience.
Skills Required
- Network monitoring or NMS certification
- ITIL Foundation certification
- 4 or more years of relevant experience
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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