Company Description
Job title: NOC Level 3 Analyst
Location: Newark, NJ
Job Description
Overview
The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems. This role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur.
Reports To NOC Shift Supervisor
Key Responsibilities
Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.
Utilize network monitoring tools, proactively monitoring network health, device availability.
Ability to troubleshoot routers and switches, conduit to the network engineering team
Keen awareness to NOCs Standard Operating Procedures (SOP) and Runbooks
Clear understanding of clients network topology to quickly isolate problems, minimizing MTTR.
Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.
Senior team member, work collaboratively and gatekeeper to network engineering group.
Participate in ongoing training, professional development and remain current with technologies.
Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.
Responsibilities as outlined by the NOC Shift Supervisor in charge.
Qualifications
Minimum of 2 years in a Level 2 position.
Knowledge of ITIL processes, best practices and workflow.
3 to 5 years, advanced experience in network operations, technology and support
Skills:
Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required
Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS, DHCP, VLANS, Routing and Switching)
Certifications such as CompTIA Network+, or equivalent a plus
Regards,
Hameed Shaikh
Additional Information
All your information will be kept confidential according to EEO guidelines.
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What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors.
The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success.
We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas.
SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement.
SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
