Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.
We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.
We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.
📍 Work location - Remote from Ukraine
Responsibilities
- Respond to incidents according to playbooks
- Provide customer support in rotating 8-hour shifts to ensure 24/7 coverage
- Monitor and troubleshoot network, infrastructure, and application issues
- Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
- Maintain and document monitoring solutions
- Contribute to infrastructure automation and internal Support tools development
Requirements
- At least 1 year of experience in a similar position such as NOC/Tech Support engineer or Junior DevOps
- Hands-on AWS cloud experience
- Confident Linux OS knowledge
- Network troubleshooting and configuration
- GIT and scripting skills with either Python or Bash
- Web applications architecture understanding
- Monitoring tools (Prometheus, Cloudwatch, etc.) and principles
- Upper-intermediate English language proficiency
- Great customer service and confident business communication skills
- Strong troubleshooting and problem-solving skills, drive to prevent incidents
- Be innovative, learn new tools and best practices
- IaaC: CloudFormation, Terraform knowledge - advantage
- CI/CD: Jenkins, ArgoCD - advantage
- Containers orchestration: Docker, Kubernetes (EKS, GKE) - advantage
Benefits
- Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
- International work environment
- Referral program – enjoy cooperation with your colleagues and get a bonus
- Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
- Wellbeing and professional coaching
- English classes
- Soft skills training
Country-specific benefits will be discussed during the hiring process.
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
#LI-remote #LI-AIT
Top Skills
What We Do
Automat-it is an all-in AWS Premier partner empowering startups with DevOps & FinOps expertise and hands-on services. We have guided and supported hundreds of startups to leverage AWS smarter throughout their growth journey. DevOps born and bred, we build cloud solutions from the DevOps perspective for practical applications with built-in efficiencies that save our customers significant time to market and optimizes their cloud performance and cloud economics.
Automat-it was founded in 2012 by CEO Ziv Kashtan.
