airSlate

DevOps Technical Support Engineer

Reposted 5 Days Ago

Be an Early Applicant

2 Locations

In-Office or Remote

Junior

Software

The Role

The Technical Support Engineer will monitor infrastructure, troubleshoot issues, respond to alerts, and collaborate with DevOps to maintain system reliability.

Summary Generated by Built In

About airSlate

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.

We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.

At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

We're looking for an early-career Technical Support Specialist to join our DevOps team at airSlate. This isn't a traditional helpdesk position — it's a structured entry point into a DevOps engineering career, with real exposure to production infrastructure from day one.

You'll be part of an on-call rotation, responding to live incidents, processing infrastructure requests, and gradually taking on more complex tasks like Terraform PRs, CI/CD pipeline debugging, and AWS and Kubernetes troubleshooting. The team operates on a clear competency framework that takes engineers from Basic to Expert across all major DevOps domains, so your growth here is intentional and supported.

This role is a great fit if you've already started your DevOps journey — through courses, home labs, certifications, or self-study — and you're ready to accelerate by working with real systems.

What You’ll Do:

Join a shift-based on-call rotation (evenings and weekends included) and serve as the first line of response for infrastructure incidents via Opsgenie and Slack;
Handle service desk requests, document actions in incident threads, and write shift handoff notes;
Review Terraform PRs, debug CI/CD pipelines, and run AWS diagnostics;
Troubleshoot ECS and Kubernetes environments;
Take on progressively more complex infrastructure tasks as your skills grow.

What We’re Looking For:

Recent DevOps learning activity (courses, certifications, home lab, or AI-assisted learning);
Comfortable working in the Linux terminal: navigation, diagnostic commands (top, grep, tail, ps), logs, file permissions;
Solid understanding of networking fundamentals: IP addressing, DNS, TCP/UDP, OSI model;
At least foundational knowledge of Docker — containerization vs. virtualization, basic commands;
Fluent in Ukrainian or Russian;
Intermediate English level;
Comfortable with shift work and on-call duty, including a 1.5-minute response time for critical alerts.

Work Schedule

Schedule:

Standard work week follows typical hour schedule with defined start and end times

On-call duty week involves 24/7 coverage with specific structure: regular working hours (approximately 9 AM to 6 PM) plus on-call phone availability during non-working hours

During on-call week, engineers must be prepared to respond to incidents (MTTA <90sec) within 5 minutes maximum and should remain near a computer.

Incident frequency during on-call week varies significantly: can range from 1-2 calls to 3-4 calls per week, with some weeks having no calls and others having calls nearly every day

On-call duty is not compensated as overtime, but engineers receive one additional day off after the on-call week.

What we offer

Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.

Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.

Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.

Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company-wide Mental Health Days, when everyone takes time off to rest and recharge.

Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.

Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.

Open communication - We encourage transparent dialogue at all levels. From team discussions to company-wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.

It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.

Read our Recruitment Privacy Notice to Learn how we process your personal information.