Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner.
Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $773 million dollars since 2015, achieving Centaur status with $200M+ in ARR, and a valuation of $3 billion dollars.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform and is on a fast track to becoming the worldwide market leader – don’t miss it!
We are looking for an intelligent and customer-focused Managed Services Engineer to join our exciting new team. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.
This REMOTE position must be based in the Philippines.
Responsibilities:
- Work in a shift-based team 24/7/365.
- Own and manage Cato production system uptime and functionality, this will include troubleshoot and identify solutions to resolve various system/network issues.
- Engage with concerned teams/persons to identify and solve an issue.
- Engage, investigate, and follow up periodically with customers about the service status.
- Track & monitor system status and identify both areas of concern and growth opportunities.
- Engage with 3rd party service providers for resolution of network/system issues.
- Provide higher tiers support for Cato’s customer issues related to last mile issues.
- Be a part of building, improving, and expanding Cato's NOC team.
- Train and Help team members to address knowledge gaps.
- Take part in ongoing projects and onboarding process of customers.
- Join in welcoming calls with customers to introduce the service and assist with the onboarding process.
- Be a focal point for the Cato’s support/field Eng. by understanding the business use cases.
Requirements:
- Able to work 24 by 7 rotating shift coverage and on-call support as may be required. – Required
- Experienced Support Engineer (tier 1-2)/IT sys admin/ NOC/ Network Operations Eng. background from web/network/information - Security companies – Required
- Excellent oral and written communication skills - Required
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- Experience with ISP, DNS, DHCP, NAT, HTTP/HTTPS
- Ability to read applicative system logs and search for relevant root cause for issues.
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
- Experience working with a Cloud, SaaS (Software as a Services) technology providers
- Familiarity with Network & security protocols and standards
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Ability to work effectively and thrive in a fast-paced environmentt
- Ability to work with a globally dispersed, cross-cultural team
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What We Do
WE ARE SASE
