Communications Analyst

Job Description
Are you ready to help drive change and empower employees across Home Lending? Join our Organizational Effectiveness and Oversight team, where your communication skills will shape how we inform and prepare our workforce. You'll collaborate with diverse teams, gain exposure to business change management, and play a key role in supporting large-scale initiatives. This is your chance to broaden your experience, develop new capabilities, and make a meaningful impact. If you're passionate about clear messaging and effective communication, we want you on our team.
As an Employee Readiness Communications Analyst in Organizational Effectiveness and Oversight, you help us inform and prepare employees for changes impacting Home Lending. You support the creation, editing, and distribution of communications, maintain employee resources, and collaborate with project teams to ensure clear and effective messaging. This role offers you exposure to business change management, program support, and the opportunity to work with a variety of stakeholders.
Job Responsibilities

• Draft, edit, and distribute communications for Home Lending initiatives
• Develop multi-media messages and materials to help employees understand changes
• Maintain employee resource sites and tools, ensuring content is current and accessible
• Participate in project meetings and support communication activities
• Collect and organize employee feedback to improve communication effectiveness
• Coordinate with team members to align communications with business priorities
• Perform administrative tasks related to communication projects, including scheduling, tracking, and reporting
• Ensure communications are clear, concise, and tailored to the audience
• Support the implementation of communication plans for new initiatives
• Monitor and update digital communication tools as needed
• Assist with other duties as assigned to support the team

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree in Communication, English, Journalism, or related field, or equivalent experience
• Strong writing, editing, and verbal communication skills with attention to grammar and detail
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Collaborative team player with a willingness to learn and take ownership
• Highly organized and detail-oriented
• Creative thinker with a proactive approach to problem-solving
• Basic proficiency in Microsoft Word, PowerPoint, and Outlook
• Familiarity with digital communication tools
• Demonstrated ability to work in a fast-paced environment
• Experience supporting communication projects
• Strong interpersonal skills

Preferred Qualifications, Capabilities, and Skills

• Experience in employee communications within financial services or a large organization
• Knowledge of Home Lending business processes
• Experience with content management systems or intranet platforms
• Familiarity with graphic design or video editing tools
• Ability to analyze communication effectiveness and recommend improvements
• Experience supporting change management initiatives
• Advanced proficiency in Microsoft Office Suite

Internal Application Eligibility Requirements
TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.