COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
NOC Engineer II (Microsoft Specialist)
We are seeking a dynamic NOC Engineer II (Microsoft Specialist) to join our team and take a central role in optimizing our IT operations. This position is responsible for monitoring and enhancing network performance, safeguarding security through advanced tools like IT Glue, Huntress, SentinelOne, Avanan, and Axcient, and strengthening our Microsoft security environment with best practices such as MFA and anti-phishing measures. The ideal candidate will lead the charge in supporting and mentoring junior engineers, handling escalations, executing proactive maintenance, documenting incidents, and driving process improvements and automation.
Key Responsibilities:
- Monitor and analyze network performance, security alerts, server health, and application behavior to ensure optimal uptime and protection through the following tools:
- Documentation: IT Glue
- Security: Huntress, SentinelOne, Avanan
- Cloud Backups: Axcient
- Specialize in hardening Microsoft security environments through methods such as:
- Upgrading password policies
- Implementing multi-factor authentication (MFA)
- Deploying anti-phishing solutions
- Enabling safe links and safe attachments features
- Scope and support projects aimed at increasing Microsoft Secure Score and enhancing the overall security posture of the Microsoft suite and environment.
- Capable of interpreting Secure Score metrics and translating them into actionable improvements
- Serve as the primary escalation point for junior NOC engineers, providing guidance, mentorship, and incident response leadership.
- Document all incidents, resolutions, and lessons learned in comprehensive incident reports, regularly updating SOPs for NOC activities.
- Execute and oversee network maintenance tasks, including updates, patching, configuration, and hardware replacement.
- Develop and implement automation for routine monitoring and troubleshooting tasks.
Key Qualifications
- Proven experience in IT administration and toolset management.
- Deep understanding of Microsoft 365 and Azure AD security architecture.
- Proven experience with Secure Score optimization across multiple tenants.
- Strong grasp of identity and access management (IAM), including MFA, conditional access, and SSPR 3
- Strong problem-solving skills.
- Excellent communication and documentation abilities.
- Ability to work collaboratively across departments
What we do for you
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited Approved PTO after one year (2 weeks your first year)
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
Top Skills
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in. PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value. On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning. One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract. Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row. Here are a few more awards we’re proud of: Channel Futures MSP501 Top Managed Service Providers, 2017-2018 Best Places to Work in SC, 2014-2018 Microsoft East Region Office 365 Partner of the Year, 2017 Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016 INC5000 Fastest Growing Companies, 2015-2017 Best of Upstate, 2014 Microsoft Southeast Area Community Connections Partner of the year, 2012 👉Check out our current job openings at https://www.goptg.com/Careers
