NOC Analyst II

• Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.

• We prioritize your health with access to a dedicated Health Concierge service.

• Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

Your Next Career Opportunity – NOC Analyst II
Under general direction, this position is responsible for monitoring performance for the power energy portfolio in telecom sites 24 hours a day, 7 days a week, and managing the critical maintenance under expected SLAs.
What You Will Do – Primary Responsibilities

• Supervise a 24x7 Network Operation Center’s (NOC) shift operations and personnel; Assess and prioritize incidents quickly while under pressure.
• Analyze day-to-day NOC operations, escalations, ticketing, and communications with all customers. Responsible for the quality and integrity of the Incident Management process.
• Responsible by service restoration efforts with various service centers, vendors, suppliers and service providers.
• Responsible for managing outages, SLA, uptime, service availability, root cause analysis;
• Responsible for the efficient and effective restoration of different power systems for the various sites.
• Responsible to identify and capture impact and urgency.
• Subject to call 24 hours, 7 days a week, in turns with peers.
• Other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

• Bilingual in English/Portuguese preferred

• Bachelor's Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution;
  • and 3+ years of experience in the Telecom Industry, working with equipment (batteries, rectifiers, fibers, RFs, and others) and NOCs

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.

• Ability to stand, walk and sit.

• Ability to reach with hands and arms

• Visual ability correctable to 20/20.

• Sitting up to 90% of the day.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.

• Ability to lift up to 20 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays

• Moderate noise level.