Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will support smooth cross-departmental coordination, resolve guest issues promptly, and ensure service excellence across all touchpoints. As a Night Manager, you’re not just overseeing hotel night operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
Financial Reconciliation: Balance day shift accounts, post room charges and taxes, audit transactions, and reconcile cash drawers.
Reporting: Generate end-of-day financial and operational reports, including occupancy percentages and total revenue, for management review.
Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience. Handle late check-ins and early check-outs, answer phone calls, and process reservations.
Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.
Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.
Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.
Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.
Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Experience in hotel operations or guest services, ideally in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication with a guest-focused approach.
- Calm under pressure with practical problem-solving abilities.
- Proficient in hotel systems (PMS) and operational procedures.
- Able to work a flexible schedule, including nights, weekends, and holidays.
- Multi-linguistic skill is a plus.
Skills Required
- Experience in hotel operations or guest services, ideally in a supervisory role
- Strong leadership and team management skills
- Excellent communication skills with a guest-focused approach
- Calm under pressure with practical problem-solving abilities
- Proficiency in hotel systems, including property management systems, and operational procedures
- Ability to work flexible schedules, including nights, weekends, and holidays
- Multilingual skills
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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