Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.
About NEXUM Software
NEXUM Software provides invoice-to-cash solutions that help large corporates, professional services firms, and business process outsourcers optimise cashflow and improve operational efficiency. Our platform supports complex, high-volume processes and is trusted in business-critical environments. NEXUM is part of Banyan Software, a global software group with operations across Europe, North America, South America, and Asia. While NEXUM operates as a focused, autonomous business, we benefit from the stability, long-term outlook, and international presence of the wider Banyan group. Our SaaS based solutions are delivered through secure hosted environments, including multi-tenant platforms and dedicated single-tenant deployments, depending on client requirements.
Formed in 2005, we are an established and growing business with a pragmatic, delivery-focused culture, and a long-standing client base.
The Role
We are looking for a Software Implementation & Deployment Specialist to support and deliver the technical onboarding of NEXUM for new and existing clients. This is a hands-on role, working closely with senior team members, support, and development. You will be involved in configuring environments, supporting data migrations, assisting with go-lives, and helping ensure clients are successfully onboarded onto the platform.
This is not a software development role and not general IT support. It is a specialist role focused on software deployment, implementation quality, and client readiness.
What You Will Be Doing
• You will work on NEXUM implementations for new and existing clients, covering installations, environment changes, and module configuration.
• You will assist with provisioning and configuring hosted environments across NEXUM's multi-tenant and dedicated single-tenant platforms.
• You will support version upgrades, including running, creating, and amending SQL scripts, validating outcomes, and working with internal teams where issues arise.
• You will deploy and configure web applications using Microsoft IIS, including application pools, site bindings, and SSL.
• You will configure and support integrations with third-party systems via REST APIs, working from integration specifications and testing connectivity and data flow.
• You will support data migration activities using Microsoft SQL Server, including running scripts, validating data, and escalating issues where required.
• You will assist with system configuration, user setup, permissions, and client-specific settings.
• You will support testing, user acceptance phases, and go-live activities.
• You will maintain clear documentation of implementation steps and client-specific configurations.
• You will provide support following go-live and assist with investigating technical issues that arise from installations and upgrades, whether immediately after delivery or further down the line.
• You will look for opportunities to improve and streamline implementation processes, and act on them.
• You will gradually take ownership of smaller or less complex implementations as your experience grows.
Essential Experience and Skills
• Experience in a software implementation, deployment, or technical support role within a B2B or SaaS environment.
• Working knowledge of Microsoft SQL Server, including writing and amending T-SQL scripts as well as executing them and supporting data migrations.
• Hands-on experience configuring Microsoft IIS for web application deployment, including application pools, site bindings, and SSL.
• A working understanding of REST APIs and system integrations — you do not need to be a developer, but you should be comfortable reading integration documentation, configuring connections, and diagnosing issues.
• Experience working with hosted or SaaS platforms, with exposure to multi-tenant or client-specific environments.
• Experience supporting Windows-based applications or server environments.
• A basic understanding of networking concepts such as DNS, VPNs, and secure access, SFTP, and SMTP/mail relay configuration.
• Good troubleshooting skills and a methodical approach to problem solving.
• Clear communication with both technical colleagues and non-technical users.
• A curious, hands-on approach — someone who digs into problems and looks for better ways of doing things.
• A willingness to take ownership and grow into a more senior implementation role over time.
Nice to Have
• Experience working with legal, financial services, or regulated customers.
• Basic scripting or automation experience, for example PowerShell.
• Experience supporting system integrations or data imports.
Qualifications
A degree or equivalent experience in IT, Computer Science, or a related discipline is desirable but not essential. Practical experience and the ability to demonstrate real-world implementation work counts for more.
What Success Looks Like
• Client implementations are delivered smoothly and with good support.
• Data migrations are accurate and well validated.
• Implementation tasks are completed reliably and documented clearly.
• Clients feel supported and prepared during onboarding and go-live.
• You continue to grow in confidence and responsibility within the implementation function.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
- Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
- Remember, employers will never request payment or banking information during the hiring process.
- If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
Skills Required
- Experience in a software implementation, deployment, or technical support role within a B2B or SaaS environment.
- Working knowledge of Microsoft SQL Server, including writing and amending T-SQL scripts.
- Hands-on experience configuring Microsoft IIS for web application deployment.
- Understanding of REST APIs and system integrations.
- Experience working with hosted or SaaS platforms.
- Good troubleshooting skills and methodical problem solving.
- Clear communication with both technical colleagues and non-technical users.
Banyan Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Banyan Software and has not been reviewed or approved by Banyan Software.
-
Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision, with indications of an established U.S. carrier relationship. This points to mainstream plan depth and reliable access to core care.
-
Parental & Family Support — Paid parental leave is explicitly provided for new parents. This offers dedicated time and support during family transitions.
-
Wellbeing & Lifestyle Benefits — Programs include a Learning & Development fund, two annual volunteer days, and an employee relief program for unexpected hardships. These elements extend support beyond base pay into growth, community, and resilience.
Banyan Software Insights
What We Do
Banyan Software provides the best permanent home for successful enterprise software businesses, their employees, and customers to preserve the legacy of founders, while helping grow the business into the future. We are on a mission to acquire, build and grow great software businesses that have dominant positions in niche markets all over the world. Today Banyan has over 750 employees throughout the US, Canada, UK, Europe, Australia and New Zealand. Founded in 2016 with permanent capital to preserve the legacy of founders, Banyan focuses on a buy, hold and grow for life strategy. For more information on Banyan Software, Inc. visit: http://www.banyansoftware.com What We Look For: - Great enterprise software businesses that have dominant positions in niche markets - We work with owners who are thinking about an exit today or further down the road - We are flexible and can be creative when we find a business that is a good fit - The businesses in the Banyan family all share a similar profile: - Annual revenues in excess of $2M-$30M - A high percentage of recurring revenue - Positive operating margins and cash flow - High customer retention and satisfaction - Happy and committed employees
