New Hire Support Specialist

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Central point of contact for new hires as they transition into the company. This position is responsible for all functions related to the new hire in unit based kitchens(s).

Hiring Hourly Range:

Main Duties and Responsibilities:

• Orientation scheduling, coordination, facilitation and documentation.

• Kitchen/Work Area tours.

• Introduction to Key staff and Management.

• Mentors Program: assignments, documentation and follow-up.

• Ensures first 2-weeks training assignment.

• Coordinates new hire performance review/feedback process.

• New Employee assessment program Lead and documentation.

• Works with Operations management as a team member.

• Works schedule will vary to include 25% off shift.

• Other duties as assigned by HRM, SHRM and Unit GM.

Qualifications

Education:

• High School diploma is required.

• Two-year college degree is preferred.

• Four-year degree is a plus.

Work Experience:

• Human Resource, Training

• Organizational Development experience preferred. 

• Staffing agency, experience with mass hiring and/or business administrative support will be considered. Airline and or commercial kitchen experience a plus

• Working in a Labor/union environment a plus.

Technical Skills: (Certification, Licenses and Registration)

• Strong people skills required. Must be able to communicate with all levels from front line to senior management.

• Ability to facilitate learning and document using Windows Office Suite.

• Work with ATS a plus (Taleo).

• PHR certificate is a plus

Language / Communication Skills:

• Excellent oral and written communication skills are required.

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: None

Exemption Classification: Non-Exempt

Internal Relationships: Employees at all levels of the unit

External Relationships: Employment candidates

Work Environment / Requirements of the Job:

• This position requires working in an office setting and frequent exposure to heat and cold.  Frequent walking through the unit are required and long periods of standing, sitting and speaking will be required.

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): VP, Ops; Dir, HR; or Sr Mgr, HR

Dotted Line Manager (Title, if applicable):  n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity

• We communicate and keep each other informed

• We put our heads together to problem solve and deliver excellence as a team

• We have passion for our work and we pay attention to the little details

• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

• We do what we say we will do, when we say we are going to do it

• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

05/23/2025For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!