Description
Reporting to the Director, OTC, the Contract Specialist (CS) is responsible for ensuring the accuracy, completeness, and compliance of sales submissions prior to contract execution. This role serves as a critical quality checkpoint between Sales and Operations, helping to prevent downstream errors, protect revenue, and enable seamless service delivery.
While the role may initially support contract entry into internal systems, it is designed to evolve into a contract audit and validation function, ensuring all submissions meet company standards before processing.
This position requires full-time, in-office attendance during the initial onboarding and training period (approximately 90 days). Upon demonstrating proficiency and meeting performance expectations, the role will transition to a hybrid schedule, with a minimum of three days per week in the office.
Key Responsibilities
Contract Audit & Validation
- Review and audit sales submissions for accuracy, completeness, and compliance with company policies
- Validate key contract elements, including pricing, scope of services, terms, and required documentation
- Identify discrepancies, missing information, and potential risks prior to contract execution
- Ensure submissions are properly structured for downstream systems and service delivery
Collaboration & Issue Resolution
- Partner with Sales, Operations, and cross-functional teams to resolve submission issues efficiently
- Communicate clear, actionable feedback to stakeholders regarding required corrections
- Collaborate on complex or high-value contracts to ensure proper setup and execution
Service Levels & Productivity
- Meet or exceed defined service levels for turnaround time, accuracy, and throughput
- Effectively manage workload to support business volume and deadlines
- Escalate capacity challenges, risks, or high-impact issues as needed
Quality Control & Continuous Improvement
- Act as a first line of defense against revenue leakage and operational errors
- Identify trends and recurring issues within sales submissions
- Provide insights and recommendations to improve submission quality and process efficiency
- Support process improvements and system enhancements
Additional Responsibilities
- Assist with contract entry or administrative support during transitional phases
- Maintain documentation and reporting related to audit activities
- Perform additional duties as assigned
Requirements
Qualifications
- Associate degree or equivalent combination of education and experience
- 2–5 years of experience in contract administration, sales operations, account management, or a related field
- 2+ years of experience working in Salesforce or a similar CRM system
- High attention to detail with strong analytical and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong verbal and written communication skills
- Proven ability to collaborate and build relationships across teams
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Skills Required
- Associate degree or equivalent combination of education and experience
- 2-5 years experience in contract administration, sales operations, account management, or related field
- 2+ years experience working in Salesforce or a similar CRM system
- High attention to detail with strong analytical and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong verbal and written communication skills
- Proven ability to collaborate and build relationships across teams
- Proficiency in Microsoft Office (Excel, Word, Outlook)
What We Do
GenServe is a leading provider of commercial and industrial standby power generators, offering maintenance, repairs, upgrades, sales, and emergency response services. They ensure continuous power supply for critical applications in sectors like healthcare, municipal services, and utilities.
