New Accounts Specialist

Summary 

The New Accounts Specialist is responsible for reviewing and processing new customer applications for the Introducing Broker. This entry-level position supports the onboarding process by ensuring account documentation is accurate, complete, and compliant with NFA/CFTC requirements. The role emphasizes attention to detail, communication with clients to resolve missing or incomplete information if necessary, and coordination with the Director of New Accounts for escalations.

At Topstep we care deeply about and support the well being of our team, we seek diverse perspectives, we trust our team to take accountability and drive results, we embrace feedback as a means for growth or we are never finished learning, always seeking to improve.

Key Responsibilities 

• Review customer applications and supporting documentation for accuracy and completeness.
• Confirm required details such as legal name, address, SSN/Tax ID, date of birth, employment, income/net worth, and trading experience.
• Verify acknowledgment of risk disclosures (as provided electronically via FCM systems).
• Perform OFAC and NFA BASIC checks and document findings.
• Contact clients to resolve deficiencies or request additional information, if necessary.
• Escalate flagged or borderline applications to the Director of New Accounts.
• Maintain accurate customer records in compliance with CFTC Rule 1.31.
• Assist with periodic audits, reviews, and quality control of customer files.
• Collaborate with the Back Office team to ensure a smooth transition of approved customers into funding/reconciliation.
• Support testing and adoption of new account review automation tools.

Required Qualifications and Key Competencies

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work under deadlines and handle sensitive information responsibly.

Preferred Skills      

• Bachelor’s degree preferred (business, finance, or related field).
• Languages: English required; Spanish and/or Portuguese strongly preferred. Additional languages are a plus.
• Focus on soft skills and traits that would make a candidate successful in the role.

Mathematical Skills                   

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  

Reasoning Ability                   

Ability to apply common sense understanding to carry out written or oral instructions.  Ability to deal with problems involving concrete variables in standardized situations.  Ability to solve practical problems via a logical, analytic approach. 

Computer Skills                   

To perform this job successfully, an individual must have knowledge of electronic equipment, intermediate PC skills, knowledge of internet software and proficiency. Familiarity with Google Drive and Google Docs is a must. Computer experience/operation is required. Must have the ability to operate general office equipment.

Other Skills and Abilities          

Ability to multitask. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines.

Company Culture & Perks

• Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. 
• Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded. 
• Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
• Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range

• $26.44/hr.
• Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
• The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume!