Network & Voice Infrastructure Specialist

Weekly Work Hours

Compensation Range

Hourly Rate

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

The Network & Voice Infrastructure Specialist plays a critical role in keeping Dallas College connected. This position ensures the reliability, security, and performance of the network and communication systems that support students, faculty, and staff across seven campuses. From maintaining network infrastructure to supporting VoIP and video conferencing technologies, this role helps enable the seamless delivery of education and services throughout the organization.

The impact of this role is felt every day across the college community. By installing, maintaining, and troubleshooting network and voice systems, the specialist helps minimize downtime, strengthen infrastructure security, and ensure thousands of users have uninterrupted access to the technology they depend on. The position also influences future technology initiatives by evaluating new solutions, collaborating with vendors and stakeholders, and supporting infrastructure projects that drive innovation and operational excellence.

This is an exciting opportunity for a technology professional who enjoys hands-on network engineering, problem-solving, and working with cutting-edge communication technologies. The role offers exposure to large-scale enterprise infrastructure, VoIP, video conferencing, network deployments, and campus-wide technology initiatives. Candidates will have the opportunity to work independently and collaboratively, contribute to meaningful projects that support student success, and make a visible impact across one of Texas' largest community college systems.

Position Summary

Primarily responsible for the implementation, maintenance, repair requests and troubleshooting of Dallas College's network communications systems and infrastructure.

Required Knowledge, Skills and Abilities

• Ability to install well-functioning computer networks, connections and cabling.
• Able to perform troubleshooting due to system failures to ensure long term efficiency of network.
• Knowledge of LAN/WAN networks, and network technologies.
• Requires knowledge of PC/LAN communications hardware and software in multi-protocol environment.
• Able to provide input related to data communications systems during project planning as required.
• Ability to monitor network performance and troubleshoot problem areas as needed, utilizing diagnostic tools and techniques.
• Able to maintain cooperative and effective working relationships with clients and stakeholders.
• Ability to work closely with clients to coordinate phone systems activations.
• Ability to use and understand repair manuals to Identify complex problems and solve issues pertaining to computer systems and network operations.
• Ability to resolve incidents by replacing failed equipment or implementing software upgrades or changes.
• Ability to communicate effectively with individuals within the Dallas College community.
• Strong knowledge and experience providing effective customer service.
• Able to interpret policy originating from higher organizational levels, develop local policy and instructions.
• Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College.

Physical Requirements

Required to lift and move materials and equipment weighing over 50 pounds, climb ladders, crawl under desks and floors, and work in confined spaces.

Minimum Qualifications

• High School diploma or GED with three (3) years related experience or Associate’s degree with one (1) year of experience in related field.
• Official transcripts and/or certifications will be required.
• On-call, work hours may extend beyond the normal, eight hours, Monday-Friday, workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis.
• A valid Texas driver’s license is required to due to extensive travel to all Dallas College locations.
• Bilingual or multilingual preferred.

*** Will be subject to a criminal background and driving check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Installs, configures, maintain and repairs software/hardware at all Dallas College locations and provides technical support for all network communications systems.
• Provide test and evaluation support for new technology which will integrate with existing infrastructure.
• Responsible for responding to after-hours either remotely or responding on site.
• Work with contractors, vendors and stakeholders to assist with implementing communication systems and infrastructure solutions for Dallas College networks.
• Attends construction meetings to review specifications and drawing using blueprints to verify network and voice equipment.
• Surveys and gather unique/specific requirements for the purpose of installing facility networking equipment and cabling.
• Configure, install, troubleshoot and maintain Voice over Internet Protocol (VoIP) phones and Video Teleconferencing equipment.
• Assist with installation and maintenance of networking equipment.
• Work independently with minimal supervision and in a team environment to reach organization’s objectives.
• Communicates technical concepts to non-technical audiences.
• Prepares reports detailing the results of the test and evaluation including specific recommendations.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas.  We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law.  In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.