We are looking for a Network Technical Support Engineer with 1–3 years of experience to support and maintain the organization’s network infrastructure. The role involves troubleshooting network and WiFi issues, supporting users, and ensuring stable and secure connectivity across all systems.
- Provide first-level technical support for network-related issues.
- Troubleshoot LAN, WAN, and WiFi connectivity problems.
- Respond to user requests and incidents within SLA.
- Assist in maintaining routers, switches, and firewalls.
- Monitor network performance and report issues.
- Support network setup for new users, devices, and locations.
- Troubleshoot wireless connectivity and performance issues.
- Assist in configuring and maintaining access points.
- Support basic WiFi coverage optimization.
- Log, track, and document issues and resolutions.
- Escalate complex technical problems when needed.
- Follow standard troubleshooting procedures.
- Follow IT security policies and best practices.
- Assist in basic firewall and VPN configurations.
- Ensure secure access to network resources.
Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- 1–3 years of experience in IT support or networking.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with network devices (routers, switches, access points).
Preferred Certifications - CCNA (or currently studying)
- CompTIA Network+
Skills - Strong troubleshooting and analytical skills
- Good communication and user-facing skills
- Ability to learn quickly and work in a team
- Basic knowledge of network security
Skills Required
- Bachelor's degree in Computer Science, IT, or related field
- 1-3 years of experience in IT support or networking
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with network devices (routers, switches, access points)
- Preferred certifications: CCNA or CompTIA Network+
What We Do
We’re not just a company — we’re a community of innovators, visionaries, and changemakers. Our commitment to excellence drives everything we do, and we seek individuals who share our passion for delivering unparalleled value. We believe that a career is more than a job; it's a journey of growth, purpose, and fulfillment. That’s why we offer not only an exceptional work environment but also a culture that nurtures talent, fosters creativity, and empowers every team member to thrive.
