Accountable for client services (support technical tickets) against agreed upon SLA’s. • Support Noc & SOC areas.• Attend tickets and troubleshooting as calls come in from our clients.
What You'll Do:Attend tickets and troubleshooting as calls come in from our clients.
Studying tickets
taking Vendor trainings
Basic Troubleshooting
Knowledge Skills and Experience:
>1 to 3 Years
Able to execute instructions and to request clarification when needed.
Able to perform basic mathematical calculations.
Able to communicate clearly and convey necessary information.
Able to adjust readily to change and adapt as needed.
Able to quickly learn/adapt to new systems and technology.
Working Conditions:
Remote / Work-from-home.
May be required to work in shifts (timings subject to business needs)
On-call availability required as necessary.
Key Skills
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
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What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.
At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
