Network Performance Manager

Job Description
Join our dynamic team and make a significant impact in the world of FX Payments. Apply today to drive service excellence and innovation!
Job Summary:
As a Network Performance Manager in the Network Management team, you will ensure service delivery aligns with expectations, managing provider service failures and enhancements. You will report to the Global Head of Network Performance Management.
Job Responsibilities:

• Improve agent performance and service delivery for FX Payments.
• Build networks with external providers and internal partners to drive change.
• Design and implement service agreements to meet operational standards.
• Investigate and resolve escalated service issues.
• Conduct service reviews and deliver high-quality reports.
• Use data analysis to enhance agent performance.
• Manage incident and crisis situations, ensuring resolution and remediation.
• Participate in regional and global projects with agent banks and FMIs.

Required Qualifications, Capabilities, and Skills:

• Expertise in cash-related products within FX Payments.
• Understanding of industry and market impacts on agent banks.
• Strong team player with risk management and compliance skills.
• Ability to build relationships with business partners and agent banks.
• Excellent communication, negotiation, and problem-solving skills.
• Effective project management and process enhancement abilities.
• Motivated self-starter with quick learning capabilities.

Preferred Qualifications, Capabilities, and Skills:

• Experience in leading cross-functional teams.
• Familiarity with global financial markets and infrastructures.
• Proven track record in driving service improvements.
• Strong analytical and strategic thinking skills.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.