Network Operations Lead

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Network Operations Lead to join our team in Lynchburg, VA.
• This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.
As a Network Operations Lead you’ll move Pacific Life, and your career, forward by overseeing the daily operations of the network infrastructure, ensuring its performance, reliability, and security. This new role involves coordinating activities of network engineers and technicians, developing operational strategies, and collaborating with other departments to support organizational goals. The ideal candidate will have extensive experience in network operations, strong leadership skills, and a proactive approach to problem-solving.
How you’ll help move us forward:

• Oversee full scope of operations and maintenance of the organization’s network infrastructure.
• Ensure the network operates efficiently and meets organizational needs.
• Monitor network performance and troubleshoot issues to minimize downtime.
• Implement network security measures to protect data and resources.
• Develop and implement network operations policies and procedures.
• Plan and manage network upgrades and expansions.
• Ensure compliance with industry standards and regulatory requirements and conduct regular network security audits and assessments
• Stay current with emerging technologies and best practices in network management.
• Establish organization-wide standards for products, platforms, software, hardware, or appliance-based solutions related to network operations; develop and direct implementation of standards and best practices for the organization 
• Maintain accurate and up-to-date network documentation, diagrams and schematics
• Prepare and present reports on network performance and incidents.
•  Participate in security incident response efforts by directing first responders to triage an event and performing advanced response actions for escalated events 
• Attract, retain, and develop top talent; provide leadership, mentoring, and coaching to engineering professionals; foster collaboration with team members to drive value and identify and resolve impediments

The experience you bring:

• 5+ years leading a network operations team in an enterprise environment 
• 10+ years of experience in engineering, implementing, and supporting global networks 
• Advanced technical skills and experience with the following: Splunk, SolarWinds, ServiceNow, Wireshark, ClearPass, Active Directory and Group Policy Objects, Windows and Linux operating systems 
• Strong background in network infrastructure, protocols (OSPF, BGP, EIGRP) and datacenter technologies (Cisco ACI, NDO, VXLAN)
• Experience leading outsourced and remote teams 
• Effective communication with the ability to interact with a wide variety of stakeholders and with experience presenting the business side of technical topics to non-technical audiences 
•  One or more of the following certifications: CCNP, CCIE 
•  B.S/MS in Engineering and/or Computer Science or equivalent experience

Tech and Tools You'll Use
Splunk, SolarWinds, ServiceNow, Wireshark, ClearPass, Active Directory and Group Policy Objects, Windows and Linux operating systems, OSPF, BGP, ACI
You can be who you are.
People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.
Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

#LI-Hybrid

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$116,370.00 - $142,230.00

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.