The Role
Lead shift-based Network Operations team, act as L2/L3 for troubleshooting, and manage BAU tasks, changes, upgrades and incidents including firewalls, Zscaler, Sucuri WAF, Citrix load balancer, VLAN/VPN/switch/Wi‑Fi support, P1/P2 incident response, and hardware refreshes.
Summary Generated by Built In
- Shift management of Network Operation team
- Being a L2/L3 resource for troubleshooting any user tickets
- Manage daily BAU tasks, changes, upgrades and incidents
- Like Zscalar maintenance, rules update, website whitelisting etc
- Firewall policy implementation, endpoint whitelisting
- Sucuri WAF creation for new applications
- Citrix load balancer
- VLAN creation
- VPN tunnel creation
- Switch maintenance
- Wi-Fi/LAN/Network support
- Troubleshooting application issues (related to network)
- P1/P2 incidents
- Switch, Firewall upgrades
- Hardware refresh
Skills Required
- Shift management of Network Operations team
- Act as L2/L3 resource for troubleshooting user tickets
- Manage daily BAU tasks, changes, upgrades and incidents
- Zscaler maintenance and rules updates, website whitelisting
- Firewall policy implementation and firewall upgrades
- Endpoint whitelisting
- Create Sucuri WAF for new applications
- Manage Citrix load balancer
- VLAN creation and management
- VPN tunnel creation and management
- Switch maintenance and upgrades
- Wi‑Fi, LAN and general network support
- Troubleshoot application issues related to network
- Respond to P1/P2 incidents
- Hardware refresh activities
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The Company
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
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