Network Operations Engineer

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.  New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

• Significant operational experience with IP networking, network hardware), Network Security/Firewall Management, routing protocols (BGP, OSPF, EIGRP, RIP, etc), and Wide Area Networks.
• Troubleshooting complex network outages.
• Troubleshooting tools such as traffic analyzers.
• Test, install troubleshoot network configurations.
• Review technical requirements for deployment.
• Develop design and system configuration based on technical requirements.
• Recommend enhancements/changes to system design.

• Escalation of problems as appropriate to management.
• Support during and after network cut-overs and change to the environment

• Bachelor's degree in related technical/business areas or equivalent work experience
• 5+ years’ experience with enterprise-level network troubleshooting

• At least 5 years’ experience in network operations, following an ITIL and ITSM framework
• Knowledge of NOC tools such as Netbox, monitoring Zabbix, IPfabric, ServiceNow
• Troubleshooting, and monitoring of core LAN/WAN/MAN services
• Experience with Cisco and Arista routers and switches
• Knowledge of Cisco and Aruba Wireless LAN, troubleshooting with Cisco Prime and/or DNAC technology
• Experience troubleshooting firewalls and various other hardware (ie. Cisco, PaloAlto, Fortinet)
• Proficient in routing protocols: TCP/IP, MPLS, BGP, EIGRP, OSPF, HSRP/GLBP, Multicast, IP CEF
• Advanced performance tuning and capacity management concepts
• Through understanding of IP concepts including routing, VLAN's, QoS, tuning and capacity management concepts

• Current Cisco data networking certifications i.e. CCNA, CCNP, strongly preferred, but not required.
• Experience working in large enterprise networks is desired.
• The ability to work under pressure and interface with senior management will be key to these roles.

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

Position is onsite 5 days a week in Mirabel, Quebec, Canada.