You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing...Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. As a Network Operations Engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service issues, network optimization, and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live, work, and play. We are a 24x7 highly visible Operations environment that performs troubleshooting, configuration changes, drive issues to resolution, and related functions.
Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
Performing triage, fault isolation, and remediation of network events.
Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.
Escalating issues to the appropriate internal/external engineer teams for resolution.
Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy supporting the rotational needs of a technical environment.
You’ll need to have:
Associate’s degree or two or more years of work experience.
Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
Willingness to work rotating shifts including weekends and holidays.
Hands-on experience at the packet-optical boundary, including OTN tributary mapping (ODU0/ODU2/ODU4), coherent DWDM transport (100G/400G), and the integration of IP/MPLS services over optical infrastructure.
Experience troubleshooting cross-layer faults, tracing packet-layer symptoms to physical layer root causes, and to coordinate restoration across optical and IP domains.
Familiarity with how optical circuit faults correlate to packet-layer service impact. Ability to recognize symptoms at the IP layer (BGP session drops, traffic reroutes) that originate from underlying DWDM or OTN impairments, and to communicate effectively with operations teams during joint troubleshooting.
Even better if you have one or more of the following:
A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline.
Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.
Experience with vendor platforms that support converged packet-optical architectures preferred.
Computer support experience, including troubleshooting PC hardware and configurations.
Vendor management experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.Skills Required
- Associate's degree or at least two years of work experience
- At least three years of relevant experience, including qualifying military experience
- Willingness to work rotating shifts, including weekends and holidays
- Hands-on packet-optical experience with OTN tributary mapping, including ODU0, ODU2, and ODU4
- Experience with coherent DWDM transport at 100G and 400G
- Experience integrating IP/MPLS services over optical infrastructure
- Experience troubleshooting cross-layer faults across packet and physical layers
- Ability to correlate optical circuit faults with packet-layer service impacts
- Technical degree in electronics, telecommunications, computer science, engineering, business, or a related discipline
- Knowledge of telecommunication equipment, telephony switching, data communications, and network routers
- Experience with vendor platforms supporting converged packet-optical architectures
- Computer support experience, including PC hardware and configuration troubleshooting
- Vendor management experience
Verizon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verizon and has not been reviewed or approved by Verizon.
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Fair & Transparent Compensation — Fairness and competitiveness of pay are highlighted through statements such as “pay is good,” “pays very well,” and “the compensation at VZ is very competitive.” High earning potential is also described for certain roles, including base pay plus commissions and bonuses.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, and vision with before-tax contributions and preventive-care credits. Increased HSA contributions and multiple plan options further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are positioned as robust, including a strong 401(k) match, pension eligibility for some groups, and additional financial protections like life and long-term disability coverage. Union contract updates also point to pension increases and retirement security improvements.
Verizon Insights
What We Do
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to move the world forward - collectively building the network America relies on most. Here, we have the ability to learn and grow at the speed of technology, the space to create within every role, and the opportunity to shape a rewarding career.
Why Work With Us
Integrity. Respect. Excellence. Accountability. These are some of the key values at the heart of our Credo. This code of conduct lays out how we show up as a responsible business every day. It is the blueprint that inspires us to live up to the highest standards and defines who we are and how we work.
