Job Title: Network Operations Engineer I – (Optical and IP Engineer)
Job Overview:
The Network Operations Engineer I is a technical role responsible for monitoring,
troubleshooting, and maintaining the health of Optical and IP networks in a 24x7 operational
environment. This role is ideal for engineers who want to build a strong technical foundation in
network operations while working alongside experienced engineers and Team Leads.
This role is primarily hands-on and execution-focused, with the majority of time spent monitoring
network health, responding to alarms and tickets, and performing first-level troubleshooting
under the guidance of senior engineers.
Scope:
● Monitor optical and IP network health through NOC tools, dashboards, and alarm
systems.
● Perform first-level triage and troubleshooting of network incidents and alarms.
● Open, update, and manage tickets through resolution or escalation.
● Follow established runbooks, procedures, and escalation paths.
● Support senior engineers and Team Leads during incidents and maintenance events.
● Build foundational knowledge of optical transport and IP routing technologies.
Roles and Responsibilities:
Network Monitoring & Alarm Response
● Continuously monitor network dashboards, alarms, and event queues for optical
(DWDM, CWDM) and IP (IPv4/IPv6, MPLS, BGP, OSPF) networks.
● Identify, acknowledge, and classify alarms based on severity and impact.
● Perform initial diagnostics to determine likely cause before escalating.
● Escalate complex, high-impact, or cross-domain issues to Network Operations
Engineers II/III or the Team Lead.
Ticket & Case Management
● Open and maintain accurate, detailed documentation for all cases and incidents worked.
● Track tickets through to resolution, following up with internal teams and external vendors
as needed.
● Communicate status updates clearly to stakeholders and shift leads
● Assist with post-restoration checks to confirm service stability.
Learning & Skill Development
● Participate in shadowing, mentoring, and knowledge-transfer sessions with senior
engineers.
● Develop working knowledge of multi-vendor equipment (e.g., Cisco, Juniper, Ciena,
Nokia, Infinera).
● Pursue relevant training and certifications to grow technical expertise over time.
● Contribute to and help maintain runbooks and knowledge-base articles based on
hands-on experience.
Collaboration & Operational Support
● Coordinate with service providers, colocation facilities, ISPs, and vendors under
guidance during incidents.
● Support handoffs between shifts and provide clear shift-turnover documentation.
● Assist with routine maintenance activities and scheduled network changes.
● Follow change management and SLA adherence procedures.
Required Qualifications & Skills
● Associate's or Bachelor's degree in a technical field, or equivalent practical experience.
● 2 years of experience in network operations, IT, or a related technical field (internships
and hands-on labs count).
● Foundational understanding of networking concepts (TCP/IP, routing, switching).
● Willingness to learn optical transport technologies (DWDM, CWDM, fiber types, optics,
patch panels).
● Strong attention to detail and accurate documentation habits.
● Clear written and verbal communication skills.
● Ability to work effectively in a 24x7 shift-based operational environment.
Preferred Qualifications
● Exposure to IP routing protocols (BGP, OSPF, MPLS, IPv4/IPv6, LLDP).
● Familiarity with NOC monitoring or ticketing tools.
● Entry-level certifications such as CCNA, JNCIA, or equivalent (or actively pursuing).
● Prior experience in a help desk, NOC, or technical support role. Physical Demands &
Work Environment
● Ability to perform office-related tasks, including prolonged sitting or standing.
● Capability to move within an office environment and effectively use a computer.
● Must have strong communication skills for effective collaboration and coordination.
● Occasional repetitive motions of the wrists, hands, and/or fingers may be required.
● Availability to work rotating shifts, including, weekends, and holidays as required in a
24x7 environment.
Salary Range
45,280.00 - 56,600.00 EUR (Annual)- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Skills Required
- Associate's or Bachelor's degree in a technical field or equivalent practical experience
- 2 years of experience in network operations, IT, or related technical field (internships and hands-on labs count)
- Foundational understanding of networking concepts (TCP/IP, routing, switching)
- Willingness to learn optical transport technologies (DWDM, CWDM, fiber, optics, patch panels)
- Strong attention to detail and accurate documentation habits
- Clear written and verbal communication skills
- Ability to work effectively in a 24x7 shift-based operational environment, including rotating shifts, weekends, and holidays
- Exposure to IP routing protocols (BGP, OSPF, MPLS, IPv4/IPv6, LLDP)
- Familiarity with NOC monitoring or ticketing tools
- Entry-level certifications such as CCNA or JNCIA (or actively pursuing)
- Prior experience in a help desk, NOC, or technical support role
Astreya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Astreya and has not been reviewed or approved by Astreya.
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Healthcare Strength — Health coverage includes multiple medical plan options plus dental and vision, complemented by FSAs, an EAP, disability and life insurance, and wellness programs. Feedback suggests these offerings provide solid core protection across many roles.
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Wellbeing & Lifestyle Benefits — Client-site amenities at some large tech campuses can add non-cash value such as meals or on-site perks that enhance the day-to-day experience. Wellness Days and access to learning resources and tuition reimbursement further support overall wellbeing.
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Flexible Benefits — Choice among medical plan types and tax-advantaged accounts enables some customization to individual needs. Some roles also offer remote or flexible work, adding practical flexibility to the total package.
Astreya Insights
What We Do
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
