Network Operations Analyst

The opportunity

As part of a 24/7/365 operation, this is an Office based shift role.

Shift patterns are based on 8-hour shifts, 5-day work week.

Responsibilities

• Monitoring infrastructure components on-premise and in the cloud
• Jointly with a team provide 24/7 operational services
• Ability to resolve incidents within SLA timeline including automate and improve existing processes
• 1st Level support for issues related to network infrastructure and devices including switches, routers. firewalls, load balancers, access-points, etc.
• Manage third party vendors, including Telco, to resolve incidents in timely manner.
• Performs daily network health checks and basic maintenance plans
• Interface with local country network team and various technical teams on incidents and service requests
• Troubleshoots operating system problems and determine the cause of system interruption
• Configuration and maintenance of the DNS

How will you create impact?

• Reduced the P1/P2 incidents by proactively monitoring and regular health checks of the network infrastucure.
• Increased reaction patterns/models and decreased risks exposure handling Incidents and events
• Faster onboarding of new tools and processes by better use of automation
• Assist Infrastructure/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree in Information Technology/Computing or related field with at least 2 years of working experience in IT field preferably in managing network infrastructure and security operations.
• Solid experience in supporting complex network environments consisting of data network, security on-perm and cloud infrastructure.
• Strong knowledge in routing and switching technology, such as BGP, OSPF etc.
• Strong knowledge in various network security technology and systems including firewalls, IPS, load balancer, proxy
• Solid experience in routing and switching platforms, security platforms across different vendors:

• - Cisco networking

  - Palo Alto, CheckPoint, Fortigate firewalls

  - F5 Load balancer

  - Azure Cloud

  - Zscaler

  - Aruba

  - SDWAN infrastructure

• Strong hands-on experience on end-to-end management; troubleshooting and problem-solving skill across multiple platforms in complex network environment
• Familiar with ITIL processes – Incident, Problem, Change etc. – experience on ServiceNow tool would be beneficial.
• Good team player, excellent written and verbal communication skills
• Basic knowledge on scripting and automation is a plus
• Cisco, Palo Alto, Checkpoint, MS certification desired but not required.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

In Office