Network Operations Analyst

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Mexico City - Hybrid (3 times a week in the office)
 

The Network Operations Analyst provides Tier-2 support for AVEVA’s global IP networks. The candidate will work closely with IT Network Engineers to provide support AVEVA’s network and network security services, including LAN, WAN, WiFi, firewalls, load balancers, cloud networking and many other. This entry-level position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.

Responsibilities – You will do:

• Monitor ServiceNow incident tickets.

• Review Network Monitoring dashboards to monitor network health and respond to network alerts.

• Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.

• Perform software upgrades on network devices.

• Troubleshoot and resolve network and application problems.

• Contact and work with Internet Service Providers on network circuit issues.

• Escalate problems to Tier-3 network engineers.

• Implement scheduled changes planned by network engineering.

• Work closely with end users, IT service desk and incident management teams to manage incidents.

• Update CMDB data and network documents.

• Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.

• Work assigned tasks with network engineering to deliver IT projects.

Requirements – You will have:

• A bachelor’s degree in computer science, computer engineering or a related field, OR equivalent training such as Cisco CCNA training.

• English language proficiency - Advanced

• At least one year of work experience in IP network operations support.

• Knowledge of LAN, WAN and WiFi technologies and protocols.

• Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.

• Experience troubleshooting network connectivity issues.

• Experience with MS Windows operating system, including troubleshooting.

• Familiar with Apple iOS or Android OS.

• Experience working with Service Management software such as ServiceNow or other similar platforms.

• Experience working and interacting with end users to troubleshoot network connectivity issues.

• Good knowledge of Microsoft Office software, especially Word, Excel, PowerPoint, and Visio.

• Strong work ethics and a desire to learn.

Desirable Knowledge and Skills – A PLUS

• Familiar with Cisco CCNP materials or certification

• Scripting and programming skills such as Python and PowerShell

• Security knowledge, especially with firewalls

• Familiarity with Linux and MacOS

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.